Job Description
Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
About the role
Angi is seeking a Temporary Quality Assurance Analyst to support our Call Center Sales Team. As a Temporary Quality Assurance Analyst, you will be responsible for ensuring accuracy and facilitating an end to end QA process for call center sales agents across our BPO call center sites.
This position will be remote and require candidates to work up to a 40 hour work week and be located in Eastern or Central time zones. The hourly rate for this role ranges between $15-$20/hour. This assignment will go through the end of the year with possibility of extension.
What you’ll do
- Auditing calls to ensure alignment with our QA Scorecard / defined best practices along several criteria (e.g., call dispositioning, agent tone, professional behavior, etc)
- Maintaining QA reporting / scorecards and conducting ad hoc analysis as needed
- Auditing the work of the QA analysts at each BPO to ensure alignment with Angi HQ expectations
- Coaching QA analysts or individual agents when non compliance issues arise
Who you are
- Possession of 4 year undergraduate degree
- Experience in Customer Experience or Quality Assurance
- Strong analytical skills (basic experience with Excel and reporting tools)
- Detail oriented and strong communication/ collaboration skills
- Any experience in sales or in a call center environment is preferred
- Has access to a dedicated remote workspace without interruptions
- Reliable access to a high-speed, hard-wired internet connection
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
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Date Posted
10/19/2022
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