Quality Assurance Representative - Customer Support

Motive · Other US Location

Company

Motive

Location

Other US Location

Type

Full Time

Job Description

Who we are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more. 

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive. 


About the Role: 

The role of a Quality Assurance Representative is to oversee the quality management system of an organization. They are responsible for developing and implementing quality control strategies to ensure that products or services meet the highest standards. They lead a team of quality assurance professionals, monitor quality metrics, and continuously improve processes to increase efficiency. Additionally, they are responsible for ensuring compliance with relevant regulations and standards.

What You’ll Do: 

  • Drive QA Team Strategy in alignment with leadership
  • Participate in Data Analysis & Presentations across the Support organization
  • Schedule and Lead QAR Coaching Sessions
  • Identify, suggest and drive to completion, any possible improvements in process or performance
  • Participate in achieving business KPI’s

What We’re Looking For: 

  • Strong analytical skills
  • Proven experience of successful stakeholder engagement/management
  • Ability to quickly adopt and learn new technologies
  • 1 to 2 years of experience in report building
  • Ability to produce high quality process documentation


Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

Apply Now

Date Posted

04/13/2023

Views

0

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Sales Development Representative - UK (Remote) - Dscout

Views in the last 30 days - 0

Dscout is a company that specializes in experience research solutions helping innovative companies like Salesforce Sonos Groupon and Best Buy to build...

View Details

Operations Functional Support Specialist - Dynamics 365 Finance & Operations (IN) - Cencora

Views in the last 30 days - 0

Cencora is seeking a Functional Support Specialist with 25 years of experience in Microsoft Dynamics 365 Finance Operations particularly in Operation...

View Details

Senior Data Analyst - Customer Experience - WISE

Views in the last 30 days - 0

Wise is a global technology company aiming to revolutionize international money transfers by offering minimal fees maximum ease and full speed They ar...

View Details

Lead Technical Support Engineer - HERE Technologies

Views in the last 30 days - 0

This role Senior Technical Support Engineer at HERE Technologies involves supporting a diverse portfolio of products and services acting as a technica...

View Details

Software Architecture Engineering and Cloud Computing Engineer - The Aerospace Corporation

Views in the last 30 days - 0

The Aerospace Corporation is seeking a Senior Project Engineer with expertise in software architecture engineering and cloud computing The role involv...

View Details

Software Engineering Manager - Cargill

Views in the last 30 days - 0

The Software Engineering Manager job involves setting goals for a team responsible for software project development and delivery ensuring quality stan...

View Details