Quote to Cash: Contract Support Professional (Portuguese)

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
This specialty requires Quote to Cash (Q2C) process knowledge. Responsibility of
accurately handling processing/transaction requirements. Focuses on executing or
changing the scope of products and services delivered for existing contracts. This may
involve new contracts and/or expanding or managing existing client relationships.
Typical responsibilities include resolving client issues and working with IBM teams to
support for delivery of products to clients world-wide. Maintain and disposition new
field inventory and related process. Execution of defined processes must be in line
with business controls and meet business objectives.

Required Technical and Professional Expertise

• Language requirement: Portuguese
• Shift:Night
• Growth-driven mindset.
• Excellent in Client Relationship Management.
• Detail-oriented.
• Candidate must be a Critical thinker with good problem-solving skills. Able to analyze information trends root cause.
• Highly organized and excellent in time management.
• Strong business writing communication and presentation skills.
• Quick learner and can educate the others on process updates.

Preferred Technical and Professional Expertise
N/A