Real Estate Transformation Associate
Job Description
At Northspyre, you’ll join the incredible journey of transforming the way modern real estate teams manage complex projects. Leveraging data, automation and artificial intelligence, Northspyre helps facilitate faster, more predictable outcomes on complex real estate projects. In 3.5 years, our platform has already facilitated more than $75 billion of complex projects across the United States.
We are a passionate, collaborative, and diverse team who are eager to roll-up our sleeves and make an impact at a startup that has the confidence and backing of some of the same investors who backed other revolutionary, industry transforming companies like SpaceX, Tesla, and Airbnb.
Help us build software that builds the world!
About the Opportunity:
In this role, you will be responsible for driving value with our clients. You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross functionally with the CEO, sales and product teams. You will work with Real Estate Transformation Consultants to drive product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention. Your role is to be an advocate of change for old-school real estate companies that are looking to modernize by being more data-driven and proactive in their approach to delivering real estate projects.
In this role, you’ll get to:
- Use industry and product knowledge to position solutions and ensure customer success.
- Drive adoption and outcomes leading to renewals, expansion, and advocacy across a book of business.
- Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value.
- Help manage and respond to customer support tickets while determining a strategy to improve our processes.
- Ensure a seamless onboarding experience for new customers by assisting with implementation
- Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months.
- Build knowledge and demonstrate strong grasp of real estate project cost management
- Demonstrated excellence in onboarding and implementation processes.
- Demonstrated track record of high achievement in critical KPIs such as % of customers attending meetings, Speed of responsiveness and volume of customer tickets worked and resolved, and Speed of projects implemented.
- Produce substantial contribution to knowledge documentation
- Support Real Estate Transformation Consultants
We are looking for people who have:
- Knowledge of real estate development and real estate project management. Experience in the real estate development or construction industry, highly preferred.
- Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
- High energy and positive attitude. Activity and results driven.
- Ability to drive effective processes
- Persuasive speaking skills and persistent with follow-up
- Experience with Excel, PowerPoint or other web-based presentation technology.
- Bachelor’s degree
Bonus points if you have:
- Familiar with real estate project cost reports
- Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team.
A reasonable estimate of the base compensation range for this role’s listed level is currently $50k - $100k but may vary based on local market data by region. Role levels and salary ranges take into account a number of factors including, but not limited to, interview performance, skills, experience, knowledge, training and education, certifications and licenses, market data and other business needs.
This role is also eligible for equity and benefits.
Benefits and Perks
- In addition to a competitive salary, we are offering a meaningful stock option package
- Comprehensive Medical, Dental, and Vision. 100% employer-paid premiums for Medical/Dental, or Buy-up medical/dental coverage options for full-time employees.
- 401k Match to help you save for your future (Fully vested after 6 mo eligibility period)
- Unlimited Vacation, Paid Sick Leave, and major US Holidays
- $45 monthly stipend towards ClassPass (fitness/spa)
- Awesome company swag!
- Free access to Health Advocate
- Remote-first work environment -we have an office in NYC, but our teammates are all over the United States and around the world
- You will be part of a small, professional fast-moving team with minimal supervision
- Annual team gatherings
Top Three Reasons to Join
#1: It’s the Right Time – We’ve already facilitated more than $75 billion of complex projects across the United States
#2. Northspyre has the right product – Our technology empowers modern real estate teams to build leveraging data, automation and artificial intelligence to get to faster, more predictable outcomes on complex projects.
#3. Northspyre celebrates a culture of creativity – We strive to have a sense of community within Northspyre that encourages diverse viewpoints, openness, and fostering an environment in which employees feel comfortable bringing their whole authentic selves to work.
Date Posted
02/22/2023
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