Referral Coordinator

General Summary of PositionMedStar Franklin Square Hospital has an opportunity fora Referral Coordinator in the Internal Medicine department. This is a full-timeposition, Monday - Friday from 8:30AM - 5:00PM. The Referral Coordinator engagesin inpatient referral activities for assigned medical offices. Ensures accuracyand effectively manages patient referrals for specialty care and/or medicaltests. Develops effective referral processes to ensure a high level of serviceand patient satisfaction.

Primary Duties

Coordinates all medical referrals from practice physicians to specialists. Maintains referral log/referral tracking system and distributes to the appropriate provider and/or department. Enters and tracks referral data in the system.

Identifies and expedites urgent care situations by handling hospital admission forms, transmitting information to appropriate agencies, and coordinating administrative functions.

Maintains records and provides patient outreach for missed appointments.

Maintains referral log and tracking system and distributes to the appropriate provider and/or department.

Obtains authorizations from insurance carriers, when required.

Schedules follow-up/referral appointments and completes requisitions for tests. Schedules pre-op visits. Keeps patient informed.

Transmits requests/forms to payors, specialists, and patients as needed.

Answers incoming calls in a professional manner and providers back up to the front desk as needed or assigned.

Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Qualifications

High School Diploma or GED, Required.

Minimum 2 years' experience in a medical office or ambulatory health setting performing billing, referrals or related administrative tasks.

Requires effective verbal and written communication skills.

Must possess basic computer skills including working knowledge and proficiency in the use of Microsoft Office, database systems, electronic health records, and patient scheduling systems.

Must be familiar with medical terminology normally demonstrated through medical terminology course completion.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.