Regional Client Manager

ABC Imaging is a visual solutions and media company headquartered in Alexandria, VA. Our global footprint includes presence in all major US cities as well as abroad in the Middle East, UK, and China. We act as a trusted advisor and partner to fortune 500 companies, ad agencies, luxury retailers, museums, architects, property developers, and more.Driven by our core mission statement: “Impress Every Client Every Time”, the majority of our growth has been organic, adapting to evolving client needs across the world and expanding our services to meet demand. We attribute our continued success to our most important and valuable asset: our diverse community of loyal, dedicated, and hardworking team members that go out of their way to impress our clients at every opportunity.
POSITION SUMMARY:

Under the direction of the Vice President, the incumbent will manage shop operations for all sites within a designated region.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Produces high quality print/copy deliverables for clients to meet deadlines.
• Manages all shop-related administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Ensures that all graphic/bindery/fulfillment equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open Customer Service/Managed Print Services helpdesk tickets on a daily basis.
• Assists Major Account Manager(s) with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keeps the Client Relations Operations Manuals updated.
• Communicates on regular basis with Client Relations Manager/District Manager regarding client and staff concerns.
• Manages inventory and organize supplies.
• Keeps the site clean and organized.
• Other duties as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• Requires a high school diploma or equivalent.
• 3-5 years of direct experience in the field or related area.
• Working knowledge of equipment and production materials.
• Superior customer service and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.

Equipment & Lifting

1. This position requires the use of standard office equipment.

Additional information

ABC Imaging offers PTO, Health, Dental, Vision, 401k, and other benefits.

We take pride in the quality of our work and dedication to our customers and in our collective team spirit.

Join us and be a part of something more!

ABC Imaging and its affiliated parties do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law