Regional Program Manager (Remote)

Job Description

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Regional Program Manager (Remote)

Full time, United States (ideally Central or Eastern Time Zone)

In this role, you will be responsible for managing assigned aspects of the client portfolio of a regional account(s), including but not limited to client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials (budgets, billing, payment, and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues.

As a Regional Program Manager, you will

• Manage Client Retention
• Account Profitability
• Increase revenues by means of Up-Selling and Cross-Selling
• Ensure billing is accurate, on time and compliant to the client agreement
• Decrease days of outstanding Accounts Receivable, if applicable
• Increase payments by credit card or BTA, if applicable
• Measure Achieve Customer Satisfaction
• Achieve Service Level Agreement (SLA) / Key Performance Indicators (KPIs)
• Achieve non-financial contractual / performance commitments
• MIS/CDS: Accurate, Timely, Delivery Method
• Responsible for the regional coordination of all communication across region, both BCD Travel and client's global initiatives and interests
• Drive Supportthe global/regional strategy initiatives of the global business plan
• Create action plan / business plan to implement each program objective for the region with actions and timelines
• Report to the GAM for consolidation
• Ensure service delivery within the region, working with Operations counterparts
• Identifies the regional opportunities to use technology tools and processes

About you

• 3+ yrs travel industry experience in account management or management role
• Experience implementing managing large market/ regional clients
• Fluent in business English
• Thorough knowledge of business travel management (AM Ops)
• Thorough knowledge of travel industry technology
• Strong business knowledge
• Effective communication skills (oral, written presentation)
• Ability to travel domestically internationally on regular basis
• College / University degree preferred
• Second language preferred
• 5+ years experience in travel industry
• Experience managing cross functional work teams
• Knowledge of BCD Travel Products and Services

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position ofRegional Program Manager is between $85,000 and $95,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

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