Regional Program Manager (Remote)

Job Description

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication, and all your experience? Are you ready to bring your skills, competencies, and experience and be part of BCD Travel's Regional Program Management team? If yes, you might be exactly the team member we are looking for.

Regional Program Manager

Full-time, home-based in the US

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs and Forbes.

As a Regional Program Manager you are responsible for managing all aspects of the assigned client portfolio of global account(s) including but not limited to client retention, contract negotiation, implementation, and business consolidation, sales of products and services, financials, business planning, and reviews, establishing relationships with key decision-makers in multiple regions, staff development, and business continuance. You have direct accountability to BCD Travel or externally to the customer for the success of the contract or travel program across multiple countries across the Asia Pacific.

Your responsibilities:

• Ensure 100% client retention and account profitability
• Increase revenues by means of Up-Selling and Cross-Selling through a consultative approach, ensuring solutions meet customer's needs
• Negotiate client contract terms and manage all contractual terms
• Act as a conduit and trusted advisor, share best practices and industry updates
• Coordinate all central communication across countries both BCD Travel and client's regional initiatives or interests
• Ensure timely settlement of customer P Ls where required and necessary as per the contractual obligation
• Develop and execute business plans, implement key deliverables, and measure results
• Develop, measure, and report on Service Level Agreements and Key Performance indicators
• Create and manage business improvement plans
• Manage new business implementations
• Establish and maintain relationships with clients at a multi-national level, stakeholders within BCD Travel and Advito, (global) suppliers, and industry relations
• Create and manage budgets and financials (including billing, payment profitability)
• Support operational and regional reporting requirements

We're looking for you if your profile matches the following:

• Extensive experience in account management corporate travel or related industry
• Bachelor degree
• Experience in implementing and managing large market/global clients
• Thorough knowledge of travel industry technology and corporate travel operations
• Strong cultural awareness of Asia Pacific markets
• Knowledge of contract management
• Strong negotiation and analytical skills
• Ability to cross-sell company services and products and sell to preferred vendors
• Ability to interact with all levels of clientele and influence decision-makers
• Excellent oral and written communication skills, including public speaking and presentations
• Proficiency in Microsoft Word, Excel, and PowerPoint

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visitwww.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via [email protected]. Note: send your application via the website only.

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*Note: We'll give preference to internal and/or furloughed employees.

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