Regional Service Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Regional Service Manager in United States.

This role is ideal for a hands-on leader responsible for managing and guiding a team of field service technicians across a regional territory. You will ensure that service operations run efficiently, customer issues are resolved promptly, and maintenance standards are upheld. The Regional Service Manager plays a key role in coordinating schedules, tracking performance, and mentoring team members while collaborating with cross-functional departments. This position requires strong organizational skills, technical aptitude, and the ability to maintain positive relationships with both customers and internal stakeholders. You will operate in a fast-paced, dynamic environment supporting critical service infrastructure, with opportunities to influence operational excellence and customer satisfaction. Attention to detail, proactive problem-solving, and effective communication are essential for success.

• Lead, supervise, and mentor field service technicians, ensuring day-to-day operations meet performance standards
• Coordinate schedules, assign tasks, and track work order completion and labor allocation
• Support escalated customer issues and maintain strong relationships to drive satisfaction
• Collaborate with service coordinators, account managers, and training teams to optimize operations and compliance
• Monitor service quality, address issues with third-party vendors, and ensure proper parts usage
• Facilitate onboarding and ongoing development of technicians through training and mentoring
• Maintain reporting, documentation, and communication with internal teams and customers

Requirements:

• 3–5+ years of experience in field service management, service operations, or technical support roles
• Proven ability to lead, supervise, and mentor teams in a fast-paced environment
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication, with ability to interact with clients and internal stakeholders
• Detail-oriented and capable of managing multiple priorities under tight deadlines
• Proficiency with CRM systems (Salesforce or similar) is a plus
• Passion for clean energy, electric vehicles, or sustainable technologies
• Preferred: Electrician or Foreman experience, Journeyman certification

Benefits:

• Competitive salary
• 401(k) retirement plan with matching contributions
• Comprehensive health, dental, and vision insurance
• Paid vacation and sick leave
• Cell phone reimbursement
• Office meals, snacks, and team-building events
• Opportunities for professional development and growth