Regional Services Manager

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Regional Service Manager (RSM) is responsible for the execution of all aspects of the Managed and Support Services business across T5S. The RSM is accountable for the management and execution of all mission critical customer communication’s Managed and Support contracts. Success is measured in terms of customer satisfaction, revenue growth, and gross margin performance.
Job Description

Manage the Services organization consisting of Customer Support Managers, System Managers, Service Delivery Managers, and Field Service Organizations including accountability for hiring, mentoring, performance management and rewards planning activities. Oversees all day to day operations including revenue forecasting, cost management/containment, customer satisfaction and Managed and Support Services activities, in collaboration with the Sales team throughout the customer engagement. Managed and Support Services (M&S) responsibilities include the executions of service agreements, installation agreements, above-contract maintenance work, repair depot agreements, and system upgrades.

This person must be located in either Ohio, Indiana, Kentucky, Illinois, Iowa, Missouri, Nebraska, or Kansas within T5S due to traveling needs.

Travel Percentage 25 to 50%

Specific Knowledge/Skills:

• Must have previous experience managing a team of professionals. Leads highly complex programs.

• Leads and directs the work activities of program team across organizational boundaries.

• Ensures that programs progress according to schedule and budget.

• Exercise judgment in selection methods and techniques for obtaining solutions.

• Ability to work collaboratively with regional and territorial management.

• Drives strategic relationships between internal and external teams.

• Resolves issues between internal and external groups.

• Responsible for direct communication to relevant senior stakeholders.

• Leads complex communications and negotiations with internal or external clients.

• Responsible for driving process improvement across department and business group and conducting business reviews.

Preferred Skills:

• PMP/PMI certification a plus

Basic Requirements

• Bachelors degree required

• 5+ plus years experience in Support Services or Project Management

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.