Remote Kia Care - Total Case Specialist

About the Role: 

Handles complete cases of customer service inquiries and problems associated with the servicing of the company's consumer services client base. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up. Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible. Cultivates and maintains ongoing customer and client relationships. May provide Customer support and information on Bluetooth, UVO and Navigation systems.

Agents (soon to be you!) that excel in this role possess:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. 
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. 
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.

Agero Total Rewards & Training Highlights: Click here!

Work From Home System Requirements: Click here!

Other Requirements:

• Previous Professional Experience Required
• Prior sales or in person customer service experience desired
• This position is remote. Applicants are required to reside in the state of Tennessee to be considered
  • **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**
• Have an Associate's degree or equivalent work experience and be 18 years of age or older
• Minimum 45 wpm typing skills with accuracy and proficiency in MS Word
• Submit a completed application on the computer that you will be using
• A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application
• Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below

#LI-DNP