Remote Response Associate

About the Role 

In this role, you participate in Agero’s world class training program which is a blend of instructor-led, self-paced, practice and on the job training. Your experience, coupled with Agero training will prepare you to answer inbound phone calls from stranded motorists and dispatch our contracted providers to come to the rescue. After training and in the 30-60 day period of your career,  if you perform you can expect to see new responsibilities and compensation related opportunities.

You are curious, you ask questions, you are calm and reassuring to our customers as you secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging. You verify the customer’s safety throughout the call, verify their roadside coverage, and current location so you can send help. 

Agents (soon to be you!) that excel in this role possess

• You have prior PROFESSIONAL EXPERIENCE 
• You are EMPATHETIC and capable of connecting with and reassuring customers during a stressful time
• You are ACCOUNTABLE in bringing your BEST SELF to the job everyday
• You are AMBITIOUS and looking to learn more and grow your service career

Agero Total Rewards & Training Highlights: Click here!
Work From Home System Requirements: Click here!

Other Requirements:

• Previous Professional Experience Required
• Prior Sales and in person customer service experience desired
• This position is remote. Applicants are required to reside in the state of Alabama to be considered. 
• **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time** 
• Have a High School Diploma/GED or equivalent work experience and be 18 years of age or older
• Successful completion of our technical diagnostic process
• Submit a completed application on the computer that you will be using
• A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application. 
• Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below.

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