Remote Service Engineer

Job Title
Remote Service Engineer

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Provide first-class phone and e-mail support to end-users and administrators of Philip's Xcelera, IntelliSpace Cardio PACS informatics systems.

You are responsible for

• Providing technical support for Philips' Xcelera and IntelliSpace Cardio PACS systems.
• Provide problem resolution and clearly document and reproduce all steps taken during problem resolution.
• Troubleshooting Windows operating system and hardware issues quickly and effectively.
• Diagnosing and troubleshooting TCP/IP and general networking problems by logging into customer networks.
• Following closely and working according to published procedures and work instructions.
• Documenting all actions taken during problem resolution in appropriate internal tracking systems.
• Providing timely escalation of customer issues for evaluation and action by higher level support and ensuring a warm "hand-off" of hot issues and customer escalations.
• Takes independent actions and calculated risks in solving customer issues, while working autonomously with little supervision.
• Varying travel required as directed by management (10%).

You are a part of

Philips Enterprise Diagnostic Informatics (EDI) Business Group (BG), which provides affordable and integrated informatics solutions for health systems. We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational and financial outcomes across the health continuum.

To succeed in this role, you should have the following skills and experience

• Associates degree or 3+ years of experience providing technical support on informatics products
• 3+ years of experience providing technical support on Radiology or Cardiology informatics products (Philips' Xcelera or IntelliSpace Cardio PACS knowledge - highly preferred)
• Experience troubleshooting Windows operating systems, hardware, TCP/IP and general networking issues quickly and effectively
• Ability to work structurally and according to published procedures and work instructions
• Strong documentation skills when recording actions taken during problem resolution
• Ability to work autonomously with minimal supervision.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to drive our most critical issues and escalations to resolution. You will have the chance to own and resolve 80% of our most critical issues, downtimes, and management escalations.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

#LI-PH1

#LI-Remote

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran