Remote Student Success Consultant

Job Title: Remote Student Success Consultant

Job type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

Intended Start Date: ASAP

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is seeking a Student Success Consultant to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.

As a Student Success Consultant your responsibilities include:

• Guiding parents through personalized consultations, helping them navigate their students' educational journey at Think Academy.
• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
• Assessing individual student needs and collaborate with parents to develop tailored strategies that enhance learning outcomes.
• Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Addressing challenges or concerns with creative solutions, ensuring that parent and student needs are met effectively and in a timely manner.

Shifts:

• Morning Shift: 6:00 AM - 3:00 PM PST ~ any day of the week
• Evening Shift: 2:00 PM - 10:00 PM PST ~ any day of the week

What We’re Looking For:

• Passion for learning and excitement to grow by tackling challenges head-on.
• Strong communicator who is friendly, attentive, and skilled at understanding customer needs.
• Comfortable working in a fast-paced, dynamic environment.
• Quick and clear in communication, with a knack for timely responses.
• Able to commit at least 20 hours per week.
• Experience working in a related field is a plus, but we welcome entry-level candidates!
• Preference for candidates seeking long-term career growth within Think Academy.
• Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

• Flexible Remote Work: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings.
• Paid Training: We invest in your success from day one.
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
• Pay: $15-$18/hr (varies by location)

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.