Remote Technical Support - Phone, Email (5194)

ModSquad has partnered with an IT consulting firm specializing in developing solutions that connect various departments, address diverse business needs, and bridge skill gaps. Serving industries such as manufacturing, banking, and healthcare, they provide tailored IT services to meet specific sector demands.

We are currently looking for experienced technical support representatives to join our team! In this role, you will respond to customer inquiries through inbound phone calls and emails, offering timely and effective support.

We're looking for candidates who:

• have background in IT helpdesk roles.
• are proficient in technology with a solid understanding of Windows operating systems and server environments.
• are experienced in using remote access tools.
• are skilled in providing support via phone and handling ticket-based inquiries.
• are adept at following standard operating procedures and technical documentation.
• have the ability comprehend and leave detailed notes in a fast-paced environment.

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above (Sorry, no Macs or Chromebooks)
• 12 GB of Ram
• Dual Monitors
• Quality headset with a noise canceling microphone
• Quiet workspace to take calls 
• Willingness to install MSQ security software and 2FA app on phone 
• Access to a webcam or smartphone capable of taking pictures.

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.