Remote Technical Support Specialist

Quadient has an immediate opening for a Tier 2 Technical Support Advisor with at least 4 years of field experience or equivalent in troubleshooting and repairing complex mail equipment. The Tier 2 Technical Support Advisor is the central point of contact for Tier 2 technical phone support for the Field Service Technicians. This position requires troubleshooting, repairing and debugging for complex electromechanical equipment, mailing systems. Must have excellent computer, software, and communications skills, as well as the ability to foster strong customer relationships. This is an inbound call center position that requires monitoring of call stats and independent work. The ideal candidate will have related mechanical experience repairing equipment similar to mail machines, printers and copiers.

Every connection is unique - just like us

Quadient helps our customers create connections. Each connection, each customer matter. At Quadient, we also value individuality. We celebrate uniqueness and diversity. We want to recruit people who will bring different experiences and perspectives to our work. The empowerment, passion, inspiration and sense of community of our people set us apart. We call it: The Power Of You

Your role:

• Answer incoming calls while adhering to daily work schedule.
• Maintain customer satisfaction while demonstrating a cooperative and friendly attitude.
• Provide technical support to field service technicians via phone, email, and other means of direct communications.
• Provide timely and effective resolutions to problems with maximum focus of efforts on maintaining customer satisfaction.
• Troubleshoot software problems to resolution .
• Work effectively within a team-driven environment.
• Make independent business decisions and use good judgment.

What you bring:

• Associates degree in information technology or closely related field and/or at least 4 years of experience in a technical support position.
• 2-4 of experienced in repairing and troubleshooting software solutions.
• Must have excellent computer, software, and communications skills, as well as the ability to foster strong customer relationships
• Ability to successfully manage multiple projects under tight deadlines
• Flexible hours required, and work schedule may require over 40 hours on rare occasions.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

• Empowerment -- embrace and drive change
• Passion -- determined to drive customer success
• Inspiration -- lead by example and constantly innovate
• Community -- collaborate like crazy

Employee Benefits

Quadient Offers Comprehensive Benefits Packages plus a salary range of $50-60K. You may qualify for an additional bonus compensation too.

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences.

Disclaimers:

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

US - Disclaimer: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.