Renewals Specialist

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

We’re looking for a Renewals Specialist to join our dynamic team and play a key role in expanding our renewals business across the APJ territory. This is a great opportunity for someone with inside sales or renewals experience and a customer-centric approach.

As a Renewal Specialist, you'll be part of our high-performing global renewal team, reporting directly to the Regional Renewals Manager. You will be at the forefront of our renewals business, managing a diverse portfolio of customers and leveraging your expertise to drive customer success.

What You'll Do:

• Manage a customer portfolio and take responsibility for securing and expanding renewals business, delivering to key performance KPIs.
• Identify expansion opportunities and escalate the opportunities to the appropriate team to manage.
• Responsible for renewals process from first contact to close for the assigned customers:
• Maintain accurate data in Salesforce regarding customer renewal information, renewal status and renewal reports.
• Communicate effectively with and engage customers to resolve issues and reach a positive outcome.
• Support and navigate BeyondTrust's internal processes to ensure seamless customer experiences.

What You’ll Bring:

• Experience in a professional sales or renewals focused role.
• A team ethos, you will thrive in a collaborative environment, celebrating collective success and actively contributing to shared goals.
• You put customers at the heart of everything you do, ensuring their success is your top priority.
• A creative and resourceful approach which allows you to find innovative solutions that exceed customer expectations.
• A drive to achieve and exceed performance KPIs.
• A keen eye for detail ensures accuracy in all aspects of your work.

Nice To Have:

• Experience within the computer software industry
• Experience with ASEAN customer base
• Additional language skills

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.