Research Analyst

THE OPPORTUNITY:
*Open to remote candidates that reside in the United States and Canada*
As the research analyst, you are responsible creating a continuous flow of valuable buyer and customer research insights to inform our product strategy, sales tactics, marketing messages and customer success team.
You know our buyers better than they know themselves, including their priorities and how they make their buying decisions. You understand how customers make renewal or cancellation decisions and use that understanding to make recommendations to the customer success and retention teams. You speak the language of value and are laser-focused on business outcomes.
This isn't guesswork: you back up strategic insights with evidence. An attention to detail and eye for quality are critical to your success, along with an ability to grasp our value proposition.
PRIMARY DUTIES AND RESPONSIBILITIES:
Key Responsibilities include but are not limited to:

• Study, analyze and document our buyer's purchase process, including pain points buyers encountered, key criteria evaluated, feedback on VelocityEHS solutions, and reasons behind their decision. Then enable our stakeholders based on what you learn.
• Develop a user experience research program, alongside the UX team, to influence the design of our solutions.
• Manage participant recruitment for win/loss interviews and UX research projects.
• Manage the full survey research process from questionnaire development, survey programming, sample collection, reporting findings, and providing recommendations.
• Create visual appealing reports that provide actionable insights for stakeholders including the use of dashboarding tools to share the story behind our internal survey data and analyst research data.
• Conduct and share overarching analysis on market and technology trends.
• Conduct other ad-hoc analysis on topics as needed; such as, buyer journey analysis, acquisition target profiles, market expansion analysis, etc.
• Summarize analyst reports and share findings with internal stakeholders.
• Train and support internal stakeholders on research tools and processes (ie using Dovetail, survey research process, win/loss process, etc.).
• Identify and implement improvements to the Insights program based on findings from the Insight team survey, feedback received, gaps identified in stakeholder requests, and knowledge of research best practices.
• Assist product managers in conducting both qualitative and quantitative research to better inform product strategy; including focus groups, one on one interviews and surveys
• Maintains relationships with key stakeholders to understand research needs and how to support their goals and initiative

Minimum Skills & Qualifications:

• Empathy, humility, curiosity, and business acumen.
• Experience with qualitative and quantitative research, analysis methods and tools.
• Able and content to work independently and cross-functionally.
• Bachelor's degree or equivalent experience.

Preferred Skills & Qualifications:

• Experience conducting win/loss and/or churn interviews and analysis in a B2B SaaS business.
• Experience working with SaaS technology products
• Experience in Environment Health and Safety
• 5+ years' work experience in a research role.
• Comfortable working with remote colleagues using conferencing tools.
• Occasional work outside of normal working hours.

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match), and parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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