Research Manager, Client Apps

Grammarly is excited to offer a remote-first hybrid working model, which combines the flexibility of working from home with the benefits of gathering in person. Team members can work primarily remotely in the United States, Canada, Ukraine, Germany, Poland, and Portugal. Conditions permitting, teams will meet in person a few times every quarter at one of Grammarly's hubs, currently in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a shared workspace in Krakow.
Grammarly team members in this role must be based in the United States or Canada.
The opportunity
Grammarly empowers people to thrive and connect, whenever and wherever they communicate. Every day, 30 million people and 30,000 teams around the world use our AI-powered writing assistant. All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we're looking for a seasoned Research Manager to join Grammarly's Research team. We are our company's core user-focused research function, including members in user research and market research. This role will be responsible for developing and building the practice of research in the Client-Apps domain.
The Client-Apps team develops the core product-interface experience for Grammarly across all mobile and desktop interfaces, covering products-such as Grammarly browser extension, Grammarly for Windows and Mac, the Grammarly Keyboard , the Grammarly iPhone Editor, and Grammarly for Safari on iPhone-and product partnerships with the Grammarly for Samsung Keyboard . With billions of users communicating across various platforms, this role will leverage and deepen our understanding and capabilities around communication to help inform and shape the future of Grammarly's strategy and user experience. This role offers an opportunity to work on a broad range of go-to-market and early-stage product-development research initiatives, define research roadmaps and strategies, set the team up for success, and collaborate closely with the Product, Design, and Marketing teams on our products. As part of Grammarly's growing Research team, this role will work closely with cross-functional stakeholders to foster user-centered practices and deep customer understanding within the team.
This role is ideal for someone with a strong interest and background in leading and building research teams and who is excited about hiring and developing research talent to inform design, marketing, and product development. The ideal candidate has led research teams and managers and is interested in defining and developing research processes as the Research team scales. This position will report to the Head of Research.
Your impact
As the Research Manager, Client-Apps , you will have the opportunity to accelerate the organization's learning of our core product offerings and define the direction of new language technologies to improve communication for professionals across industries. You will learn to shape and embed user insights in a product organization and partner closely with leaders in our Product, Design, and Marketing teams. You will also partner closely with research and design leadership to define and build the broader user-research practice at Grammarly.
In this role, you will:

• Be responsible for guiding the development and careers of your team members and working to help them realize their full potential.
• Define and develop the user-research practice within Grammarly, Client-Apps to help inform product strategy, capabilities, and product offerings.
• Develop talent and hiring strategy to create a strong Research team for our Grammarly, Client-Apps team.
• Advise and mentor researchers in developing research plans and methodological work with clearly stated goals and research questions.
• Lead the team in fostering a deep understanding of our customers to influence and shape our core Grammarly product offerings.
• Coach and mentor user researchers and market researchers in the design and execution of qualitative-such as ethnography, interviews, and focus groups-and quantitative research work, such as in-product feedback and survey analysis.
• Work with designers, product managers, engineers, and marketers to prioritize research opportunities in a fast-paced environment.
• Conduct research and leadership workshops to help ground decisions for product planning and strategic work.
• Advocate research findings to different audiences through written reports and verbal presentations.
• Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.

We're looking for someone who

• Embodies our EAGER values-is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person 2-4 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has a minimum of 3 years of experience managing UX research teams.
• Has a minimum of 3 years of work experience in an applied research setting and/or product research and development.
• Has excellent written and verbal communication skills, and effectively articulates their ideas, thoughts, and feedback.
• Is relentlessly focused on our customers' needs and wants.
• Is proactive in seeking and providing opportunities to improve and expand the team, including enhancing team members' personal skills and experiences.
• Has a comfortable working knowledge of statistics or an interest in the use of programming language for data manipulation and computational statistics.

Support for you, professionally and personally

• Professional growth : We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
• A connected team : Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
• Comprehensive benefits :Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, 401(k) matching, and more.
• For Colorado-based employment : The salary range for this position is $89,000 - $220,000/ year; however, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

We encourage you to apply
At Grammarly, we value our differences, and we encourage all-especially those whose identities are traditionally underrepresented in tech organizations-to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Grammarly will consider qualified applicants with criminal histories in a manner consistent with applicable law. Grammarly is an equal opportunity employer and a participant in the US Federal E-Verify program.
Grammarly currently supports the long-term work of team members in the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, Massachusetts, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania (Kennett Township, New London Township, Pittsburgh City, Shaler Township), South Carolina, Texas, Utah, Virginia, and Washington, as well as the District of Columbia
Please note that Grammarly's COVID-19 vaccination policy requires that all team members in North America be vaccinated against COVID-19 to meet in person for Grammarly business or to work from a North America hub location. It is expected that this will be a requirement for this role. Qualified candidates in North America who cannot be vaccinated for medical reasons or because of a sincerely held religious belief may request a reasonable accommodation to this policy. For Europe, this policy requires team members to be vaccinated or produce a daily negative COVID-19 test administered on-site to work from the hub or attend in-person meetings.
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