Reservation Sales Professional

What You’ll Do

• Expect Amazing: Promptly answers voice calls, emails, and other contact channels with the highest level of professionalism. Listens and responds to guest inquiries using a positive, clear speaking voice.
• Training: Receive and embrace sales coaching and training opportunities continually. Maintains a working knowledge of all customers - room types, current service offerings & promotions
• Metrics Driven: Meet or exceed departmental key performance indicators (KPI’s) related to service standards, conversion metrics, and guest satisfaction
• Customer Love: Handle inbound calls professionally and efficiently, providing exceptional customer experience 
• Data Entry: Accurately record customer information, interactions, and bookings in the Revinate's database.
• Product Knowledge: Continuously update your knowledge about company products and services to better assist customers.
• Quality Assurance: Follow established scripts, procedures, and quality standards to maintain consistency and excellence in customer interactions.
• Problem-Solving: Use critical thinking and problem-solving skills to address customer inquiries
• Multi-Tasking: Manage multiple tasks simultaneously, including handling phone calls, responding to emails, and using various software tools. 
• Teamwork: Collaborate with team members and other departments to resolve complex customer issues and improve overall customer service.

What You’ll Bring

• 1+ year of experience in reservation sales, group sales, resort services, or a high-volume contact center preferred.
• Sales oriented mindset and motivated to earn commissions, bonuses, incentives, and contests.
• Strong active listening and empathy.
• Proficiency in using software/hardware and systems.
• Ability to remain calm and professional under pressure.
• Willingness to work in a fast-paced and dynamic environment.
• Flexibility in working hours, including evenings and weekends.
• A dedicated high-speed internet connection (minimum upload and download speed required.
• Remote worksite free from undue noise and distractions
• Excellent communication and interpersonal skills.(English)

Position Location & Details

• REMOTE - This is a 100% work-from-home opportunity. No commute is a good thing!
• EQUIPMENT - Revinate will provide you with the equipment necessary to help you be successful in this position at no cost to you
• SUPPORT- Internal support team to help you be successful in real-time
• TRAINING - Four weeks of paid training and ongoing training to help support your career (Start 12/4/2023)
• TIME OFF - Paid time off
• DISCOUNTS- Hotel and Rental car savings
• BENEFITS -
• Dental, Vision, Telemedicine, 401K, Short Term Disability, Ginger + Wellness Apps (Headspace) and Employee Assistance Program

Work Schedule & Location

• Paid training: Monday-Friday 8:00 AM PST -2:45 PM PST for the first four (4) weeks (Start 12/4/2023)
• Most scheduled shifts include afternoons, evenings, weekends, and some holidays. Revinate pays shift differentials and holiday pay in addition to the base hourly rate accordingly
• All shifts include at least one weekend day (Saturday and/or Sunday)
• Remote US-based training
• This position is remote, however you must be based in Texas.

Upon completion of training at a base rate, your income will include the base rate, commissions, bonuses, and incentives. You have the potential to increase your base rate after one year.

• Paid training rate of $12 (4 weeks) then an hour base rate of $10 per hour and eligible to earn commissions and bonuses based on your performance in addition to the base pay rate.
• All positions are PART-TIME with an average of 27.5 hours per week 5.5-hour shifts five (5) days per week.
• In this home-based position, you will utilize various computer systems and tools to assist prospective guests to book their room reservations. 
• The more reservations you book, the more money you make!
•  Training is held virtually through live, instructor-led training sessions.
• Opportunity to move to full-time status (based upon performance).