Resource Coordinator

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD is looking to hire a Resource Coordinator to join our Services Operations team.

The Resource Coordinator assists in coordinating, planning, and scheduling Professional Services employees to specific client engagement projects within a defined geography or Practice. The Resource Coordinator works with other resource coordinators, Delivery Manager(s) and Practice Manager(s) to help identify appropriate employees based on requested skills, geographic location, and availability. They collaborate in the development of processes and systems to track, identify, task, and plan resources for project work, as well as maintain a current information source of resource skill sets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of resources. The Resource Coordinator achieves a high degree of familiarity with and knowledge of AHEAD policies and procedures.

Roles & Responsibilities

• Maintains accuracy of the resource planner by creating and maintaining assignments/schedules and proactively identifying and address scheduling issues
• Facilitate the fulfillment of staffing requests
• Identify over-and under-utilized personnel, and re-allocate resources to address any imbalance
• Operates with a high degree of familiarity with and in-depth knowledge of policies and procedures
• Performs daily and weekly inspections and reporting functions across the Services team
• Ensures internal PSA tool is up to date to enable operations run smoothly
• Maintenance and enforcement of Resource Management Governance
• Advise Delivery Managers on trends, hiring, subcontracting and training suggestions for resources
• Other job duties as assigned 

Qualifications

• Highly effective communication, influencing, analytical and organizational skills
• Cross-Functional collaboration, effective multi-tasking, and coordination with many functional groups
• Ability to work independently
• Strong working knowledge of Microsoft Office products
• Advocate for continuous improvement
• Minimum Required – some college or up to 2 years working in an office environment
• Preferred – Bachelor’s degree or 2 years’ experience in a similar role
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.