Retail Operations Manager

Here are the problems you’ll be solving

As a vital member of our operations team, your role encompasses managing daily interactions with our retail partners, providing them with exceptional customer support. You'll be instrumental in fostering relationships with these retailers, coordinating installations, aiding in the transformation of displays at retail locations, and swiftly addressing any technical issues that may arise on an ad hoc basis

Responsibilities

Ownership is a cornerstone of the employee experience. With that, we take pride in fostering an environment where our teammates can take the initiative for their growth and the success of their team & organization. Here are some responsibilities this role will own.

• Own the support and operations lifecycle for dedicated retailers
• Plan and support new retailer onboarding
• Leverage relationships to get retailer support to solve issues at scale
• Visit retailers and go to trade shows on occasion

Growth opportunities

Every individual hired has the opportunity to push themselves professionally and personally. If you’ve been in a larger organization with limited exposure to the full business or in a smaller organization with less complexity, this role could be a level-up opportunity.

• This role will have an opportunity to grow the individual in operations, basic logistics and account management. The role allows growth and ownership over a subset of the day-to-day business over time.

Qualifications

• You have experience in a customer success or customer support role
• You are comfortable troubleshooting technical issues over the phone
• Highly-detailed and an appreciation for organization
• Ability to work and collaborate with a small, fast-paced team
• Experience with retailer operations or CPG is a nice to have

Compensation

As a part of our commitment to transparency, we use a market-based formula that provides consistency across roles & experience levels and publish all of our compensation data internally for our team. We’re open to a range of experience levels for this position. Here are the annual salaries for each level:

• Retail Operations Manager II $84,000

  Retail Operations Manager III $99,000

In our initial conversation, we’ll discuss what level best aligns with your experience.

Interview Flow1. Apply

Apply and look for a response from our team about the next steps.

2. Intro interview with people team

Our recruiter will give you a call to learn more about you and answer any questions you might have about our team or the role.

3. Technical interview with hiring manager

This will be a high-level conversation with your future manager. You’ll meet with them to dive into the details of the position and your experience.

4. Technical interview with hiring team

We’ll dive deeper into your technical abilities by meeting with your future teammates and completing a collaborative technical assessment.

5. Values interview with collaborative teams

Chat with two people who work collaboratively with your role to give us a clear idea of how you’ll work with others.

6. Leadership interview

Last but not least, you’ll meet with one of our co-founders to make sure your values and career goals align well with our team.

Ready to start?

Our Senior Recruiter, Christy, would love to meet you and walk you through our interview process. To connect with her, start with our quick application and she will be in touch with you shortly!