Revenue Cycle Specialist

https://www.hazel.co/

Hazel Health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserve. We leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role: Revenue Cycle Specialist 

Location: Irving, TX (Full-time in our Irving, Texas office)

About This Role:

We are looking for a dynamic, empathetic, and action-oriented Revenue Cycle Specialist. Come join us!

The Revenue Cycle Specialist will secure real-time insurance benefits eligibility and coverage information for patients through clearinghouse data, insurance company portals, and other methods. This role requires experience with multiple states’ Medicaid, Managed Medicaid and commercial plans. 

What You’ll Do:

• Insurance Verification:

  • Verifies detailed insurance benefits, medical necessity, and authorization/referral guidelines, consistently prioritizing and following the established verification process
  • Read and interpret insurance Explanations of Benefits (EOB)/Remittance Advice (RA) with understanding and take appropriate steps to resolve issues.
  • Verify all information obtained is correctly documented in the patient's account, in the correct format.
  • Communicate with insurance providers via phone and electronically via web portals to validate patient benefits, check authorization requirements, and review authorization status.

• General

  • Ensures compliance with all Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Performs other duties as required or assigned within the scope of responsibility, including supporting other functions and teams within Revenue Cycle.

About You:

We are looking for diverse individuals who want to support our mission and values.  

• Passionate for our mission to transform healthcare for all children
• 3+ years experience in healthcare Revenue Cycle Management, to include commercial and government healthcare payors  
• 3+ years experience with insurance verification, claim appeals, grievances, and / or denials
• Customer focused and dedicated patient follow up including outbound and inbound calls
• Tech savvy with a curiosity and ability to learn new systems quickly
• Familiarity with electronic patient information systems and knowledgeable of medical software
• High School Diploma

Hazel’s Core Values:

• Exceptional Partnership: We seek to understand, align, and then work to exceed the highest expectations of those we serve.

• Always Accountable: We set high standards for ourselves and each other and deliver. We do what we say we are going to do.

• Make it Happen: Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.

• One Team: Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.

• Never Stop Innovating: We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.

• Drive Impact: Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

This is an exciting position in a fast-paced organization. We offer:

• A positive, supportive, and passionate team
• Flexible work hours in our Irving, Texas office
• Generous, high-quality medical, dental and vision coverage on day one of employment
• 401K with a 100% employer match for contributions up to 4% of salary
• 15 days PTO and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employer-paid short-term and long-term disability and employer-sponsored life insurance

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status. 

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.