Revenue Operations Specialist

About Zowie:

Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy order status etc. (even 70%+) and makes customer service agents 1.5x more productive so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel like walking into your favorite local shop: personal friendly and easy.

What you'll do:

As a RevOps Admin at Zowie you will be instrumental in optimizing and managing our revenue technology stack. This role emphasizes the technical side of revenue operations focusing on the efficient use of various tools and platforms to enhance our go-to-market efforts. This role will be perfect for someone that would like to grow and develop technological excellence.

💡 Systems Management: Oversee and manage the technical aspects of the RevOps tech stack.

💡 Automation: Design and implement new workflows to automate processes.

💡 Integration: Ensure seamless data flow between our go-to-market systems.

💡 Implementation: Drive and execute new tools’ implementation projects.

💡 Innovation: Seek opportunities to improve our tech stack following technology trends.

💡 Support: Provide support and troubleshooting ensuring all systems function optimally.

💡 Documentation: Help the RevOps team in the technical and end-user documentation development.

Ideally you'll bring with you:

• +2 years experience in managing and optimizing a variety of RevTech tools

• Specific experience with CRM systems and automation tools like e.g. Salesforce Zapier and SimilarWeb

• Strong understanding of native data integration workflow automation and system management

• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues quickly

• Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders

• Collaborative mindset with the ability to work effectively across different teams and departments

• Ability to thrive in a fast-paced dynamic environment and manage multiple priorities simultaneously

It'll be awesome if you have:

• Experience with BPMN or other process notations

• Managed go-to-market tech stack in your previous role

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time we work together support each other and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.