Revenue Operations Specialist

Mach49 is the Growth Incubator for Global Businesses. 

At Mach49, we partner with global businesses to create a pipeline and portfolio of new ventures and investments that disrupt existing markets and create new ones. We work with our clients to deliver the essential features of a successful growth engine: Venture Building, Venture Investing, Strategic Partnering, and Targeted M&A.

We’re 100% focused on execution — and we need someone just as single minded. If you’re a proactive and flexible operations professional who thrives in a fast-paced environment, we want to talk to you.

The Role         

As a Revenue Operations Specialist on our team, you’ll manage the Mach49 CRM from end to end, including initial implementation, day-to-day operations, and making continuous improvements. More than just a data tracker and organizer, we need a Revenue Operations Specialist who can analyze, synthesize, and build a strategy based on the information collected. The ideal candidate will be comfortable working across multiple departments (e.g., Business Development, Marketing, Delivery) to deploy a coordinated effort to maintain current clients and engage new ones.                  

• Implement and manage a company-wide CRM migration, including owning and operating the CRM system build, change requests, user permissions / management, and bug resolution.
• Support Sales, Business Development, and Finance on pipeline and forecasting including maintaining and building metrics dashboards.
• Evaluate current processes, determine how these can be improved, and implement new solutions.
• Coordinate with Sales, Marketing, and Delivery teams to ensure system build is meeting cross-department expectations and requirements. Integrate third-party platforms with CRM as needed.
• Regularly audit, de-dupe, and enrich data for quality and accuracy. 
• Extract data from the CRM and / or synthesize CRM trends for management in reports on an as-needed basis.
• Coordinate with IT to ensure security and data protection measures meet latest and highest security standards.
• Design, maintain, and enhance workflow logic for data quality and user experience.
• Train and onboard relevant team members in CRM usage and troubleshoot internal CRM-related issues in a timely manner.
• Create, monitor, and present best practice performances and deal attribution models for multichannel sales to improve the overall Sales process and pipeline. 
• Partner with Marketing to define seasonal strategies and tactics for implementation across Business Development. 
• Create and deliver presentations on your findings and recommendations from your analysis of business-grounded data.
• Lead, construct, and deliver projects that elevate business perception, leading to more informed decisions from both an operational and sales perspective.
• Using enhanced data analysis skills for monitoring and reporting on the success of adoption and effectiveness of new features in the CRM.

Experience

• 2+ years’ experience working in an operations / process role. 
• 1 – 3 years of hands-on experience with building, maintaining, and optimizing a CRM. Hubspot certification and experience is a plus.
• Advanced Excel skills and knowledge and proficiency in Google G-Suite, Keynote, Word, and other cloud business operating solutions.
• Experience with process mapping, use case and requirements gathering, analysis, validation, and ability to manage the requirements throughout the project lifecycle is desired.
• Excellent writing and presentation delivery, along with the ability to communicate technology solutions to non-technical individuals and foster a collaborative environment between IT and Business Development.
• Ability to execute with efficiency and urgency in a fast-paced, fluid environment.
• Consistent application of critical thinking skills across all workstreams. 
• Experience at a high-growth start-up and / or in consulting is a plus.
• Flexibility and willingness to work when the work is needed, and to wear different hats and learn / deploy new skills as the entrepreneurial environment requires.

We require background and reference checks, and when and where allowable that new hires be fully vaccinated against COVID-19, and that all associates, clients, and guests who choose to attend in-person Mach49 events provide proof of vaccination and follow local requirements and mask mandates. Working together, we can protect our global community.

Mach49 is an Equal Employment Opportunity Employer. We’re building a diverse, inclusive, empathetic community where every one of us belongs. A place — not just a workplace — that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.

Physical requirements include ability to communicate effectively in written and oral forms, to listen and hear and/or read on and through electronic devices for extended periods of time.