Revenue Program Manager

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

The Revenue Core Functions team is the backbone of the Revenue team and keeps the entire organization running smoothly.  As a Program Manager, you’ll play a pivotal role in helping us scale our work and our impact. You’ll be expected to focus on breaking down complex problems and making quick and thoughtful decisions. You’ll be responsible for anticipating bottlenecks, making tradeoffs, and welcoming an acceptable level of risk to maximize business benefits. You will oversee Revenue program processes and offer strategic guidance to team leads and stakeholders across organizations while ensuring proper communication between interdependent teams in the company. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. Process-driven and people-focused - you are organized, friendly and flexible. And no joke, we go 24,791 mph, so you should be comfortable with change. 

What you get to do every day

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Identify opportunities for improvements and maximize efficiencies within the Revenue teams
• Collaborate with the external Revenue teams to identify process gaps and improvement opportunities, developing cross-functional processes as needed
• Lead initiatives to identify and eliminate root causes across programs to streamline workflows and create a seamless customer experience
• Drive processes forward with internal stakeholders and have a bias for action to keep our projects and deadlines on-track
• Oversee multiple projects, ensuring goals and objectives are reached
• Problem-solve and execute projects with speed
• Critically think through strategy, identify gaps and propose solutions to address any missing pieces of the project and solve for the unknown 
• Other duties as assigned

What you will accomplish

• Complete pre-work for all assigned projects, which includes one of the following: creating a project summary, project plan, or a document that includes the purpose or objectives of the task or project
• All stakeholders are aligned on project deliverables and timeline and are aware of any risks (if there’s a risk to the timeline, it is well communicated to all stakeholders in advance to identify a solution well in advance of the due date)
• Identify opportunities within the project to increase business efficiency
• Obtain feedback from stakeholders before closing the project to ensure outcomes meet expectations 
• Plan, collaborate, and see projects through completion in advance of the due date 
• Collaborate with cross-functional teams to ensure the downstream impact of your projects is addressed, resolved, and communicated in advanced

What you bring to the role

• Minimum of 3 year of experience managing cross-functional projects and programs with multiple projects/workstreams (ideally in B2B, tech, software)
• Excellent program management, problem-solving, communication, and organizational skills, as well as agility to shift between priorities/projects
• Excellent analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations to drive actions
• Experience with rapid planning, execution, and measurement of operational process improvements
• Ability to dive deep into data, existing processes, people, and systems to invent, simplify, and improve inefficient or unnecessarily complex processes
• Proficiency in project management tools, including JIRA, Confluence, Salesforce, Smartsheet, etc. 
• Meticulous attention to detail - rarely making typos and noticing discrepancies that others would miss
• A “people person” who is passionate about delivering exceptional customer experience and can communicate difficult concepts fluidly
• A strong work ethic, proactively following up with project managers and keeping them on track
• Independent worker, comfortable working in a fast and complex environment
• Bachelor’s degree in a Business Administration or related field

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Read more

Compensation - The on-target earnings range target for the role seniority described in this job description is $90,000 - $110,000. Final offer amounts depend on multiple factors including candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Lyra - Enhanced Mental Heath Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; annual wellness stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures