Revenue Protection & Collection Senior Specialist

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation we’re on a mission to power real work with real impact.

We’re trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and we’re tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk we’re driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work we’d love you on the team.

Visit www.perk.com to learn more.

We’re looking for a Revenue Protection & Collection Senior Specialist to support our Customer Care teams in managing complex refund scenarios and maintaining high standards of operational accuracy across payments and ticketing processes.

This role sits at the intersection of refund operations and revenue protection with a focus on preventing operational errors that can lead to financial losses while ensuring refund and ticketing workflows are handled correctly.

You will act as a subject matter expert for refunds ticketing processes ADM disputes in both ARC & BSP working closely with the CC Operations teams to resolve complex cases provide guidance and help strengthen operational practices across the organisation.

• Support Operations with complex refund payments & BSP

• Review and manage cases that present financial risk or potential losses ensuring cases are assessed and handled appropriately

• Oversee revenue recovery initiatives including waiver code recoveries and ADM dispute processes

• Share insights and guidance to help teams improve accuracy and prevent recurring operational issues

• 3+ years expertise in GDS ticketing processes including manual exchanges & refunds (Amadeus Sabre Galileo)

• Strong analytical capability with the ability to assess financial impact and identify risks

• Confidence making risk-based decisions in complex operational scenarios

• Experience managing complex refund and ticketing cases in a fast-paced operational environment

• Strong ownership when reviewing loss scenarios and revenue recovery opportunities

• Proactive detail-oriented and solutions-driven mindset

• Office-based in our Chicago headquarters 3 weekdays per week

• This role operates on a morning shift 8:00 to 4:30 (CDT) with weekend rotation 9:00 to 4:30 (CDT) alongside other specialists to ensure consistent operational coverage.

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

• Enjoy the flexibility of three medical plans to choose from with company contributions and an HSA when enrolling in an HDHP medical plan

• Take control of your physical health with additional comprehensive benefit plans covering dental vision and Wellhub’s gym subscription from your start date

• Rest assured that you’re covered by life and disability policies from your start date with options to add extra protection through voluntary buy-up plans

• Plan for your future with our 401(k) plan with company matching contributions

• Care for your furry friends through partner discounts on pet insurance

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks’ paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Take the next step in your career and join us in shaping the future of customer experience at Perk!

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer which means you’re welcome at Perk regardless of how you look where you’re from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to security [at] perk .com and we will confirm whether it is legitimate.

What We Do

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation we’re on a mission to power real work with real impact. We’re trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and we’re tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem. Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work. At Perk we’re driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work we’d love you on the team. Visit www.perk.com to learn more.

Why Work With Us

At Perk work is more than a job it’s a chance to grow innovate and build meaningful connections. We foster a culture where development is prioritized potential is unlocked and every voice counts. Whether you’re looking to pivot your career Perk is a place to thrive make an impact and be part of something extraordinary.

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