Roadside Development Manager

Agero is looking for a strong leader to manage a team of Roadside Engagement Specialists, also known as the ACE team (Agero Customer Experience) that are also focused on improving the insurance agent experience with Agero’s roadside services. The Roadside Development Manager owns overall service delivery and growth of our roadside program for agency stakeholders within Agero's Insurance line of business. This role is responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the client. 

Key Outcomes:

• Accountable for the overall quality, growth, and engagement of insurance agency stakeholders
• Grow and develop your team, including motivating, training and coaching.
• Assist in developing on-boarding for agents in assigned area/region, as well as offers outreach to service providers on behalf of agents, working closely with the network performance manager(s) in assigned zone
• Conduct regular on-location visits (local to you) with agents to review performance
• Serve as advocate/voice of agents within Agero, and the advocate/voice of Agero within the agent community for said carrier
• Perform root-cause analysis to identify gaps and drive improvements across all key metrics
• Facilitate reviews with agents, attends agent conferences, performs fieldwork and attends trade shows to build and maintain the company's market presence. 
• Build and maintain strong and collaborative cross-functional relationships with internal stakeholders.

Education, Experience and Skills:

• Successful track record of managing a high performing team.
• 3 - 5 years of experience in field management or account management roles.
• Experience developing relationships with external customers is a must.
• Previous service experience in the insurance or automotive industry is a plus

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA