RX Refill - Pharmacy Technician - Patient Service Center (Remote)

Join VillageMD as a Certified Pharmacy Technician / Refill Specialist in our Patient Service Center (Remote)!

AVAILABLE SHIFT SCHEDULES:

All shifts are Monday - Friday (Central Time):

• Opening Shift: 8-hour shift with a start time between 6am and 7:30am (6:00,6:15,6:30,6:45,7:00,7:15,7:30), shift end by 4pm
• Mid Shift: 8-hour shift with a start time between 7:45am and 9:00am (7:45,8:00,8:15,8:30,8:45,9:00), shift end by 5:30pm
• Evening Shift: 8-hour shift with a start time between 9:15am and 10:45am (9:15,9:30,9:45,10:00,10:15,10:30,10:45), shift end by 7:15pm

WHY VILLAGEMD

At VillageMD, we're looking for a Pharmacy Technician / Refill Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best Primary Care Physicians and Advanced Practice Providers. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

OUR CULTURE AND VALUES

VillageMD is a group of collaborative, entrepreneurial and smart people who are united in our goal to improve primary care, making a difference in people's lives.

Get Stuff Done:  We roll-up our sleeves and dive into the details, tackling the work at hand with infectious enthusiasm.  We’re highly accountable for our work and the value we add, inspiring others with our constant ability to deliver results. No challenge is too small or too big.

Build Trust:  We are humbled by those we serve and the importance of our vision. We invest in relationships with open and honest conversation seeking personal connections. We show respect for others in our words and actions. We do what we say we are going to do. We are knowledgeable, but always take the time to listen and learn.

Innovate:  Our curiosity is endless, and challenging the status quo is a priority. New approaches are rewarded and we are always seeking to improve. We know that changing healthcare is hard, and we embrace the challenge.

COULD THIS BE YOU?

Pharmacy Refill Specialists work in collaboration with medical providers and their care team to provide the highest quality of care delivery, by ensuring all medication requests are answered and processed promptly and accordingly based on the practice’s guidelines.

How You Will Get Things Done:

• Answer incoming phone calls in a call center environment regarding prescription refills and utilizing call auxiliary statuses to indicate availability to answer calls
• Process prescription refill requests in real time from incoming calls, and electronic prescription refill faxes from pharmacies within Athena EMR
• Rotation schedule for on and off phone work; Specialists will rotate working pharmacy electronic fax requests (off phone work), and incoming calls for Rx refill requests (on phone work)

How You Will Build Trust:

• Work in collaboration with providers and their care team to provide the highest quality of care delivery by ensuring all medication requests are answered and processed promptly and accordingly based on the practice’s guidelines
• Provide support to the clinician staff by reviewing all refill requests that come into the clinic refill inboxes and ensure that the medication protocols have been met in accordance with set protocols (it is expected that all clinical Rx refill boxes will be as close to empty as possible by the end of business each day)
• Send courtesy refills when appropriate and send Return to Office requests when appointments are advised and/or labs are needed

How You Will Innovate:

• Attend staff meetings and providing input into evaluation of processes and suggestions for improvement
• Coordinate patient care information related to medication refills with other health care providers and teams

Experience to drive change

• High School Diploma or GED (required)
• Ability to work a flexible schedule (some nights and weekends) (required)
• Completion of an accredited Pharmacy Technician course (required)
• Certified Pharmacy Technician Certificate/License (required)
• 1+ years of Pharmacy Technician experience (preferred)
• Some experience working in a Call Center (customer service experience will be considered), and/or handling high volumes of incoming calls (preferred)

HOW YOU WILL THRIVE

To help our employees be their best at home and at work, we’re pleased to invest in benefit programs that support their total well-being.

• Physical Well-Being: Comprehensive health plans include medical and prescription, virtual care, dental, and vision benefits
• Mental & Emotional Well-Being: Employee Assistance Program (EAP), Talkspace and access to other premiere mental health tools and applications, bereavement support
• Career: Learning and development, clinician expense reimbursement and continuing medical education allowance
• Personal and Time Off: Paid time off, paid holidays, volunteer time off, parental leave
• Financial Well-Being: 401(k) with match, HSA, FSAs, commuter accounts, team member discounts, life, AD&D and disability, financial & legal consultations

Our unique Village Medical culture – how inclusion and diversity make the difference.

We believe building trust, acceptance and respect is rooted in an understanding that people do not experience things in the same way. Employment candidates are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For Colorado Residents only: The base compensation range for this role is $18.00 to $22.00. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match. 

Explore your future with VillageMD today!