Sales Administrator Team Lead (Remote)
Job Description
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Sales Administrator Team Lead position is responsible for assisting the Sales Admin Team by training and prioritizing leads, doing lead imports into Hubspot, helping Sales Reps with questions they may have on lead assignments, investigating and resolving lead routing errors from the LeanData system.
In addition to assisting the Sales Admin team on processing sales leads, answering sales-related inquiries from prospective customers (and routing them appropriately) and other administrative projects as needed.
Responsibilities:
- Coordinate with Sales Admin Manager about daily priorities
- Oversee the morning meeting as needed to assign tasks to Sales Admin
- Import leads into HubspotHelp
- Answer questions that the team has on policy and processes
- Identify areas of opportunity for improvements in efficiency for Sales Admin processes and lead routing
- Train new team members
- Return leads from sales reps through the Sales Admin inbox and ticketing system and answering sales reps questions
- Coordinate with the Sales Admin Manager, Sales Managers and VPs on Sales Admin procedures and questions
- Assign leads and performing standard SA duties
Minimum Qualifications:
- High School Diploma or GED
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Date Posted
10/07/2022
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5
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