Job Description
Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Your impact on our mission
The Enterprise Sales Associate will own the top of the funnel for mid-market accounts within the enterprise new business function. This includes researching prospects identifying key decision-makers and executing a multi-threaded gaining access strategy to consistently generate high-quality opportunities with large group practices. While the core responsibility is full ownership of early-stage pipeline development and sales support top candidates will demonstrate a strong ability to ramp quickly resourcefully leverage internal tools and partners and build the communication foundation required to grow into a complex enterprise selling role. Success in this role requires sharp business acumen and the confidence to persuasively articulate the value of the Zocdoc platform and its measurable impact on a client’s business.
You'll enjoy this role if you
- Are driven by clear metrics ambitious targets and a desire to outperform them
- Are eager to prove yourself in a high-growth sales environment and accelerate your career at Zocdoc
- Communicate with precision and professionalism building trust quickly and uncovering meaningful business insights
- Thrive on understanding complex organizations and enjoy positioning tailored solutions to solve real business challenges
- Are committed to continuous improvement and actively seek out coaching and feedback
- Have a genuine interest in healthcare technology and how they intersect to drive better outcomes
Your day to day is
- Owning the top of the funnel consistently and predictably generating new opportunities with mid-market groups
- Leveraging a range of outbound strategies to break into and build relationships with key stakeholders at enterprise organizations
- Managing the gaining access process with rigor and discipline while adapting strategically when unique opportunities arise
- Translating outbound success into effective engagement within more complex multi-stakeholder environments
- Navigating and overcoming commercial objections while maintaining a consultative value-driven approach
- Supporting enterprise sellers to advance deals and drive pipeline progression
- Leading effective discovery conversations and capturing critical insights to inform the broader sales process
- Proactively deepening your understanding of enterprise sales dynamics and the healthcare landscape
You'll be successful in this role if you have
- At least 1 year of experience in sales and/or healthcare
- A demonstrated track record of consistently generating pipeline and exceeding expectations
- A team-first mindset prioritizing collective goals and outcomes over individual wins
- Strong structured communication skills across both internal stakeholders and external prospects
Your Impact on Our Mission
As a Technical Account Manager (TAM) you’ll serve as a consultative technical resource providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations investigating solutions and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations monitor integration health and solve technical challenges that help maximize appointment inventory across large healthcare organizations.
You’ll enjoy this role if you are…
- Thrive in a fast-paced evolving environment by proactively identifying and addressing challenges that impact client success metrics.
- Communicate with clarity and confidence effectively collaborating across technical and non-technical stakeholders—including Account Teams Engineering and Product—to ensure alignment with strategic client goals.
- Commit to delivering high-impact client-centric support by anticipating needs independently initiating sync reviews availability audits and migrations and maintaining strong consultative relationships with Enterprise-level clients..
- A self-starter who excels at managing ambiguity taking initiative to update or create documentation and resolving issues through data-driven problem solving.
- Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team.
- Driven by measurable outcomes regularly using sync reports booking data and client KPIs to prioritize work and demonstrate value.
- Focused on continuous improvement consistently developing and executing technical project plans that drive results and support both client success and business objectives.
- Build trust through transparency empathy and reliable execution—especially during high-stakes moments like escalations or optimization initiatives.
Your day-to-day is…
The essential functions are listed but not limited to:
- Outbound Enterprise Support: Manages a book of business driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients.
- Inbound Enterprise Support: Own technical troubleshooting configuration adjustments and ongoing integration account support for all Enterprise clients.
- Troubleshooting & Investigations: Diagnose and resolve integration issues reviewing system logs and integration health reports and making configuration adjustments.
- Project Assistance & Management: Develops project timelines and organizes technical work for Enterprise migrations audits and technical initiatives by collaborating with Integration Support Enterprise Existing Business and Engineering teams.
- Client Communication: Anticipates client needs leading de-escalating and managing integration-related challenges by acting as a technical liaison between clients and internal teams.
- Implementation: Consulting on deploying and maintaining integrations for our existing Enterprise clients including those outside designated books of business. Providing testing QA and go-live support as necessary to support newly implemented Enterprise scheduling.
- Internal Teams Collaboration: Work closely with internal teams (Account Management Customer Success and Integration Maintenance) to support Enterprise clients post-implementation.
You’ll be successful in this role if you have…
- 3 - 4+ years of experience in a Tier 2 technical support help desk or customer support role.
- 1+ years of commercial client success account executive or technical account management experience.
- Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution.
- Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels.
- Familiarity with project management and troubleshooting tools such as Jira Confluence Postman Salesforce or similar.
- Basic knowledge of network troubleshooting API concepts or system configurations is a plus.
- Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus
Benefits:
- Flexible hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer-funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
Job Applicant Privacy Notice
Skills Required
- At least 1 year of experience in sales and/or healthcare
- Demonstrated track record of consistently generating pipeline and exceeding expectations
- Strong structured communication skills across both internal stakeholders and external prospects
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage with mental-health support is prominently offered. Fully paid employee options for core health plans are also described.
- Parental & Family Support—Fully paid parental leave is highlighted alongside adoption assistance fertility benefits and a dedicated mother’s room. These provisions indicate strong support for growing families.
- Leave & Time Off Breadth—Competitive PTO paid sick days floating holidays and flexible time-off policies are emphasized across materials. Additional options such as wellness days bereavement leave and sabbatical eligibility broaden time-off access.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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Date Posted
05/13/2026
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