Sales & Client Success Enablement Manager
Job Description
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
Modern Health is looking for a Sales & Client Success Enablement Manager, who shares both our company vision to make mental health care accessible to as many people as possible and team vision to supercharge our Go-to-Market Team across Sales, Client Success, and Partnerships.
This role is responsible for building and deploying enablement programs that support repeatable success for our client-facing teams as we continue to scale. You will partner closely with Marketing, Revenue Operations, Sales and Customer Success at the leadership, team and rep level. The ideal candidate will bring a deep understanding of SaaS sales best practices and have a knack for driving data-based enablement programs that accelerate business growth.
The ideal candidate will bring expertise in all areas of revenue enablement: learning and development best practices to drive behavior change, onboarding best practices for GTM roles, product positioning & messaging, strategy and segmentation, client & competitive intelligence, sales process optimization, etc.
Reporting into our Director of Sales & Client Success Enablement, your ideas and innovation will help define Modern Health’s sales culture!
This position is not eligible to be performed in Hawaii.
What You’ll Do-- Oversee the design and implementation of onboarding, training, and enablement programs that drive best-in-class Go to Market motions
- Build playbooks for all Go-to-Market functions that ensure our team's process is scalable, repeatable, and successful
- Tactically execute project deliverables, ensuring that sales enablement efforts deliver against our strategic goals
- Strategize the initiatives that will have the highest impact given available resources, and be able to leverage your organizational skills in order to anticipate roadblocks, juggle priorities, and meet completion deadlines
- Drive end-to-end performance and execution of multiple projects and initiatives, paying close attention to what works well and what doesn’t, with the goal of continuously optimizing existing approaches
- Gather insights, facilitate alignment, and collaborate with cross-functional teams to execute initiatives that improve upon existing sales processes, and drive broader company goals
- Measure and evaluate impact, manage performance reporting — tracking sales enablement metrics and ROI is vital to the growth and success of the enablement function!
- 3-5 years of Sales and/or Client Success Experience as an Individual Contributor or Manager
- Minimum 3 years of Revenue Enablement Experience
- Demonstrated knowledge of Sales/CS best practices, buyer’s journey, methodologies, and technologies
- Experience in building and implementing scalable programs and demonstrated ability to drive cross-functional alignment
- Naturally curious & data-driven experience driving positive impact on business outcomes, i.e. win rate, quota attainment, length of sales cycle, etc.
- Excellent (and executive) communicator & collaborator as a listener, speaker, writer, and presenter and have a strong executive presence
- Understand how to build trust with peers and stakeholders, and are able to navigate ambiguity.
- Know how to identify the internal stakeholders that are necessary for success of all enablement initiatives and have experience aligning the team to our overall mission and strategy
Benefits-
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
- High deductible health plan option with health savings account
- Access to Coaches and Therapists through Modern Health's platform
- Flexible PTO
- Company-wide mental health days
- Unlimited career growth opportunity
Family Support:
- Parental leave policy
- Family Forming Benefit through Carrot
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial planning through Origin
But wait there’s more…!
- Cell Phone Reimbursement
- Annual Wellness Stipend to use on items that promote your overall well being
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
You can find the relevant state base pay ranges and benefits information in the following resources:
- Colorado State Candidates
- California State Candidates
- New York State Candidates
- Washington State Candidates
Date Posted
02/01/2023
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