Handle inbound and outbound sales and service interactions via phone and digital channels support customer account setup and early-stage sales (quoting order placement) document interactions in internal systems meet performance metrics escalate issues as needed and collaborate with internal teams to resolve customer needs while delivering professional solutions-oriented service.

Description
The Sales Contact Center (SCC) at CDW supports customers through inbound and outbound sales and service interactions delivering an exceptional customer experience while driving business results. SCC representatives serve as trusted ambassadors of the CDW brand - helping customers identify the right technology solutions providing guidance throughout the buying process and ensuring a seamless experience across every interaction. While all SCC Representatives share a core set of responsibilities and expectations specific day-to-day focus areas may vary by team.
* What You'll Do (All SCC Representatives)
* Engage customers across phone and digital channels to support sales and service needs
* Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
* Act as a trusted CDW ambassador delivering professional solutions-oriented interactions aligned with the CDW Way
* Accurately document customer interactions orders and account activity using internal systems and tools
* Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
* Meet or exceed assigned individual and team performance metrics including sales service and quality goals
* Maintain awareness of and alignment with internal sales service and operational processes
* Role-Specific Focus Areas Onboarding Consumer Representative
* Onboarding Consumer Representatives support new and repeat consumer customers through inbound phone and digital interactions ensuring accurate account setup appropriate alignment to CDW engagement models and effective support throughout early transactions. The role also handles consumer sales activity including quoting order placement follow up and general customer service while delivering professional solutions-oriented support.
* Additional responsibilities include:
* Manage inbound phone chat and digital inquiries from new and consumer customers
* Execute accurate customer account setup across Salesforce and CDW.com ensuring proper alignment to the correct engagement model
* Support early-stage sales activity including quoting order placement and transactional follow-up
* Utilize standard tools and templates to connect customers to relevant resources and support channels
* Resolve customer issues independently when possible escalating to appropriate internal teams as needed
* PSCC / PSCCG Account Manager
* PSCC and PSCCG Account Managers support inbound and outbound sales engagements with new and existing customers with a primary focus on executing sales opportunities tied to CDW Partner Programs. The role builds and manages customer relationships positions partner and CDW solutions to meet long term business needs and drives sales through proactive pipeline management while delivering a consistent high quality customer experience.
* Additional responsibilities include:
* Execute proactive outbound outreach to prospective and existing customers
* Manage sales engagements with customer decision-makers from initial contact through close
* Advance Partner Program opportunities through effective opportunity identification quoting and deal execution
* Position CDW and partner solutions to address customer needs and support long-term value creation
* Actively manage personal quote pipeline including timely follow-up to drive deal progression and closure
* Identify and act on opportunities to upsell or cross-sell additional products and services
* Proactively engage customers for service-related follow-up when required to support active or completed sales
* What We're Looking For
* High School diploma or equivalent
* 1+ year of call center experience
* 1+ year of sales experience
* Strong interest in customer service and/or sales
* Excellent verbal and written communication skills
* Strong organizational and time management skills with the ability to multitask in a fast-paced environment
* Ability to work independently and collaboratively in a team-oriented structured environment
* Demonstrated problem-solving skills and ability to resolve customer issues efficiently
* Professional phone and written communication etiquette
* Basic computer proficiency; Microsoft experience preferred This role is paid at $18.00 per hour and is eligible for overtime. This position is also eligible for an annual bonus with target bonus opportunities ranging from 10% of annual base pay up to $20000 subject to the terms and conditions of the applicable bonus plan. Benefits overview: [http://cdw.benefit-info.com/](http://cdw.benefit-info.com/)
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity a learner's mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one that's curious adaptive and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust speaking candidly and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. That's why we think of ourselves as coworkers not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack full-lifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape what's next. Together we deliver the full promise of what technology can do.
* Together we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.