Sales Engineer, Mid Market

About the team

Dialpad’s Sales Engineer will contribute to our Mid Market Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This remote position reports to our Vice President of Sales Engineering with preferred working hours dependent on the location of the Mid Market Sales team.

Who you are

You’re a Sales first engineer with a passion for building solutions and presenting them to Executives, IT and Business users alike. You have been doing this for a number of years with Enterprise wins under your belt. You have a technical curiosity and excitement about delivering a technology solution that makes work better. You enjoy having a voice and being a team player. 

Skills you will bring

Technical Skills:

• Excellent grasp of various modern cloud communications platforms such as Google Workspace and Microsoft 365
• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Experience with Contact Center solutions (On-Premise or SaaS)
• Understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
• Comprehension of and experience with: 
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)
• Data Center Technologies (Public & Private Clouds)
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Non-technical Skills:

• BA/BS degree or equivalent practical experience.
  
• Experience working with Project Managers on complex site deployments.
  
• Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams
  
• Obsession with finding the root cause of the problem not just the immediate solution
  
• Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  
• Experience presenting & building relationships from C-Suite to IT Operations
  

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.