Sales Manager

About the Role: 

The role will oversee our team of Outreach and Engagement Specialists that make and/or receive calls primarily to/from attributed potential members provided by payors to Eleanor Health.

The is the leadership component of the team and is responsible for the overall management of their assigned team. They are a critical component to the development and success of their staff members, who provide attributed members with the ability to “access” Eleanor Health services.

This role will report to Eleanor’s Vice President Member Experience and Service Operations

Primary Responsibilities:

• Conduct performance evaluations and reviews on Outreach and Engagement (OE) specialists and provide timely feedback on a monthly, quarterly, bi-annual, and/or annual basis
• Be available to assist staff in handling situations and calls that require supervisor assistance
• Monitor queue and track outbound calls and conversions
• Keep OE specialists aware of inbound calls, calls waiting, abandonment rate, etc.
• Motivate and encourage specialists through positive communication, feedback, and other motivational engagement methods
• Monitor attendance, paid time off, sick time and daily statistics
• Attend conference calls with various internal stakeholders
• Interview potential employee candidates and make hiring recommendations
• Make recommendations on corrective action and collaborate with the Outreach Manager to provide action, feedback, and plan for improvement with staff
• Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
• Analytical skills and the ability to read and interpret data
• Ability to work independently and as part of a team within a secure and reasonably quiet work from home environment
• Ability to successfully operate computer programs: G-Suite, SalesForce, Vonage, Athena, OpsHub, and others.
• Excellent oral and written communication skills
• Ability to multitask 
• Other duties as assigned
• Must have reliable and secure access to the internet

Qualifications:

• Minimum of 5 year experience supervising teams of at least 3 direct reports and 30 indirect reports
• Minimum of 5 years experience in a healthcare environment, behavioral healthcare experience preferred
• Minimum of a high school diploma or equivalent, Bachelor’s Degree preferred
• Knowledge of managed care processes and health insurance coverage preferred
• Inside Sales Team Management Experience
• Understands Population Health/Patient Engagement
• Has Healthcare Background with managing member/patient engagement population
• Operations/Outbound Call Center Management

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, and Washington, delivering care through population and value-based partnerships with national and regional payors, employers, and other stakeholders.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice, and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

 Job Type: Full-time