Sales Operations Analyst

PagerDuty · Remote

Company

PagerDuty

Location

Remote

Type

Full Time

Job Description

PagerDuty is seeking a Sales Operations Analyst to join our diverse, customer-focused team! As a Sales Operations Analyst you will be working with the sales operations team to identify and explore opportunities for sales process improvements and to help drive enablement efforts and provide deal support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates and reporting. This is an exciting opportunity to drive special projects in data quality assurance across key areas of our sales team. The ideal candidate will bring effective, clear, and concise verbal and written communication skills and the ability to effectively multitask and prioritise in a dynamic environment.

KEY RESPONSIBILITIES 

  • Quickly become an expert and global front-line support for sales systems and data, especially Salesforce.com
  • Intake & triage of Sales Operations SFDC Case queue
  • Support, maintain and continuously improve adoption of sales technology stack.
  • Provide deal support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates and reporting.
  • Support finance in regular revenue reconciliation efforts

BASIC QUALIFICATIONS

  • BS/BA Degree or 2 years corporate experience
  • Proficiency in Google Sheets/Excel
  • Salesforce competency

PREFERRED QUALIFICATIONS

  • Effective, clear, and concise verbal and written communication skills.
  • Ability to effectively multitask and prioritise in a dynamic environment.
  • Attention to details, follow through and strong analytical thinking.
  • High level of integrity & dependability with strong sense of urgency
  • Demonstrates Sales Empathy
  • Ability to operate in a hyper-growth environment with moderate supervision.
  • Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira etc.)
  • Experience with quote to cash process, quoting tools (like CPQ)
  • Experience working for a SaaS company is highly preferred.

The base salary range for this position is 68,000 - 103,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. 

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid volunteer time off - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerdutylife on Instagram.

Additional InformationPagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program
Apply Now

Date Posted

04/14/2023

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