Sales Operations Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
TigerConnect is currently seeking a Sales Operations Manager who will lead us through the next phase of growth by owning productivity, scalable processes, and execution across sales functions. This high impact operational role will be responsible for streamlining processes and optimizing efficiency of the sales organization. You will assist with a variety of Sales Operations functions including data analysis, territory management, process creation and adherence, and reporting.
As part of the Revenue Operation team, your primary focus will be to drive sales team productivity and scalable operations. We are looking for someone who is a quick learner and passionately understands SaaS sales motions, CRM systems, and has a genuine interest in supporting a rapidly growing sales organization. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving and has a bias for actions and outcomes.
What You'll Be Doing:

• Define, develop, and implement sales support systems and scalable processes
• Act as subject matter expert on process and policy for revenue teams
• Actively participate in crafting key operational updates for Sales leadership, executive leadership team and cross functional teams
• Track and analyze Sales leading and lagging indicators
• Act as a trusted advisor to sales leaders, leveraging data and analyses to land business insights, align strategies, and scale the business
• Identify opportunities to improve sales team efficiencies, and lead efforts to scale best practices across the sector
• Participate in territory planning and management across multiple sales teams
• Conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  Represent sales operations on multiple cross-functional projects and initiatives
• Assists with development of dashboards and monitoring tools for the Sales organization

What You Bring:

• 3+ years of work experience in Sales Operations
• 3+ years of experience in SaaS B2B company
• Strong knowledge of Salesforce and Outreach
• Excellent analytical skills to compile large amounts of data into an understandable format for decision-making
• Strong ability to work effectively cross-functionally
• Effective organizational, multi-tasking and time management skills
• Experience defining, refining, and implementing processes, procedures, and policies
• Expert at Salesforce, CRM management, and associated sales enablement tools
• Bachelor's Degree in Business Administration or related field; Advanced degrees in Business or Analytics preferred

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.