Sales Operations Manager

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business

About the Role

ThousandEyes is seeking a highly motivated Sales Operations Manager to join our team and support our rapidly expanding sales organization. You will be the Americas sales operations point of contact and provide support for various teams within the ThousandEyes’ global sales organization. You will also combine quantitative rigor and business acumen to identify business trends and opportunities, design optimal workflows, and introduce innovative capabilities to the business.  As part of this, you will partner with members of ThousandEyes’ sales, marketing, finance, legal, product and analytics teams.  This position requires an individual who is team-oriented and driven to produce high-quality results.  This is an opportunity to join a talented team, be supported by a great culture, and have a direct impact on company success. 

What You’ll Do

• Utilize your expertise in designing, implementing and optimizing the GTM strategy and the levers that impact revenue enablement for your aligned business segment(s). Exposure and understanding of marketing, sales, channel, services and customer success is critical, so we can ensure each business segment strategy aligns with and drives the overall company goals
• Proactive identification of issues, and ability to drive remediation and/or mitigation initiatives utilizing data, tools, and cross functional relationships/processes
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
• Work closely with the US sales team to forecast, process day-to-day requests, including creating customer-facing quotes, approval requests, reporting and overall deal support.
• Generate regular and ad-hoc metrics for the US leadership team to report on key business drivers and regional performance.  Analyze trends related to organizational performance in order to direct the organization's resources and identify organizational needs. Make recommendations back to the business based on trends
• Coordinates training delivery to sales, sales management, and sales support personnel in the US sales organization
• Provide data driven reports and analysis to support decision making and drive actionable improvement opportunities.
• Collaborate with other members of the sales operations team to ensure global alignment across sales processes.
• Identify and execute projects that improve sales productivity and efficiency
• Implement and enforce processes that will maintain data integrity and accuracy in Salesforce.com and other sales tools
• Work collaboratively with our Global Deal Desk & Revenue Accounting teams and assist in localizing the work flows with Sales, Sales Ops, Deal Desk & Revenue Accounting
• Assist with ad-hoc reporting and operational tasks.

Requirements

• 5+ years experience working in Sales Operations, Sales, business management, or a similar analytical role
• At least 3 years of Salesforce and Salesforce CPQ (Steelbrick) experience. Admin experience is a plus.
• A professional background including experience planning and managing strategic and operational projects is also desired
• Team oriented who will provide ground support for our sales team
• Familiarity with SaaS business metrics, key revenue generation indicators, and sales process
• Aptitude for identifying gaps and implementing solutions
• Ability to pay attention to detail while handling multiple, simultaneous projects under deadline pressure
• Positive attitude with the ability to adapt to changing circumstances
• Self-motivated and able to drive results independently
• Able to build and maintain strong relationships based on trust and proven results