Job Description

Order Management/Sales Operations/Supply Chain Role

• Responsible for activities assigned by the Order Management Team Lead
• Manage and process any transactional and data entry query and requests.
• Manage orders and returns - forward to back office team, confirm to customer once done.
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns 
• Manage Credit and Debit Issuance and support investigate any disputes – pricing, returns, incorrect shipments etc.
• Handle Special deals operations with Account and Channel Manager
• Customer communication 

Order Management/ Sales Operations Billing Analyst

• End to end onboarding and offboarding of partners
• Customer controls/accesses maintenance
• Partner account set-up maintenance
• Perform data entry and research in various system and tracking tools.
• Manage orders and returns
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns  
• Manage Credit and Debit Issuance and support investigation of any disputes – pricing, returns, incorrect shipments etc.
• Customer engagement and corrections on order rejections
• SAP Reports for customers
• Customer communication