Sales Operations Specialist

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

About the Role:

We are looking for an RMA/FSO & Part Quote Specialist who will be responsible for providing support to the ChargePoint’s RMA & Quote Team, along with providing new order backup.  You will spend approximately 20 hrs on new orders, and 20 hrs on RMA/part quotes during the week. 

Reports To
Team Lead, Sales Operations

What You Will Be Doing

• Assist with reviewing and approving RMA/FSO’s in NetSuite to ensure accuracy and communicate order expectations in a timely manner.
• Work closely with operations and logistics teams to ensure part quotes or RMA/FSO’s are shipped per shipping and delivery requirements.
• Finalize appropriate sales documentation needed prior to booking an order such as customer forms, credit applications, and working closely with legal on approval of purchase terms and conditions.
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned

What You Will Bring to ChargePoint

• Ability to handle quantity and quality of RMA/FSO’s, Jira ticket and part quote inquiries.
• Ability to respond and react to internal and external customers in a dynamic environment
• Strong communication skills and ability to communicate timely (written & verbal), effectively and clearly with various audiences
• Ability to balance order processing and simultaneous projects by evaluating workload and prioritizing tasks based on criticality
• Demonstrates the highest level of detail orientation and organizational skills
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem solving skills and know when to act quickly
• Ability to articulate needs for process improvements

Desired Skills

• Proven Sales Operations or Replacement Part experience
• Outstanding analytical and interpersonal skills
• Must have an attention to detail and a commitment to quality
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Technical - the individual must be an experienced user of Excel, and Salesforce.
• Integrity – Must be above reproach and exemplify a high standard of character in all interactions
• Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

Education Requirements:

3-5 years’ experience in related field

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact