The Sales Process Specialist coordinates post-sales activities supports customers with TIC certifications and enhances customer relationships while ensuring product adoption and issue resolution.

JOB DESCRIPTION
We help ensure that you are safely and securely integrating your products and equipment into industrial machines and processes as well as on the factory floor and in end-use applications.
RESPONSIBILITIES

• Candidates must live in vicinity of Research Triangle Park NC or Chicagoland area. Preference will be given to NC applicants.
• Uses knowledge and relationships from guiding post-sales implementation of Testing Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust transparency and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product investment and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem solving network works under moderate guidance and engages internal personnel to problems improve delivery etc.

QUALIFICATIONS

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed
• Strong communication and administrative skills.
• Proficient in MS Office (Word PowerPoint Excel Outlook) and CRM software

What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products plus services software offerings and more. We break things burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure sustainable world today - and tomorrow. As a member of our safety science community you'll use your ideas your energy and your ambition to innovate challenge and ultimately help create a safer world.
Everyone here is unique. But we're also a global community working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do visit UL.com
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60000 - $ 72000 USD which includes a base salary of $50000 - 60000 and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary paid quarterly and is contingent upon performance. Compensation is based on multiple factors including job-related knowledge/skills experience geographical location as well as other factors.
This position also provides health benefits such as medical dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days) holiday including floating holidays (12 days) and sick time off (72 hours).
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ABOUT US
A global leader in applied safety science UL Solutions (NYSE: ULS) transforms safety security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing inspection and certification services together with software products and advisory offerings that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate launch new products and services navigate global markets and complex supply chains and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
We work at the center of safety and sustainability - we're helping to tackle the worst aspects of the global climate crisis with projects in electrical infrastructure renewable energy and electrified transportation. Whether we're helping customers make safer electric vehicle batteries or debating the impact of wind farms we develop cutting-edge safety science. And we do it in some of the largest and best-equipped laboratories in the world. We're always looking for people to help us explore experiment and advance ideas that change the way the world works. Join our team and help create a cleaner safer future for all.