Sales Specialist I, II, or III DOE - Fully Remote in OR, WA, ID or UT

Sales Specialist I, II, III DOE

Remote within: OR, WA, ID or UT

The Sales Specialist provides entry level support for new and retention Sales staff by providing quotes to prospective clients and assist in maintaining current clients. Provides information, education and assistance to potential or pending policyholders, employers, and producers regarding our insurance plans. Other levels of Onboarding Specialist will be considered depending on experience.

Responsibilities

• Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
• Quickly and accurately assess inquiries in order to understand the customers needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information
• Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external customers to ensure understanding.
• Manage emails and appropriate work production queues, calls, and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.
• Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new or renewal activity.

Minimum Requirements

• Demonstrated ability to use MS Office products and other corporate software as required
• Strong oral, written and interpersonal skills including courteous telephone etiquette
• Ability to interpret policies and procedures and communicate effectively
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrates ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.
• Healthcare experience is a plus.

Additional Minimum Requirements for level II

Knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level III

• Ability to negotiate and resolve complex and sensitive issues and resolving Group or Member issues with diplomacy and persuasiveness
• Ability to work under pressure, availability to travel and work extended shifts as necessary. Comprehensive knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level IV

• Demonstrated experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
• Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.

Normally to be proficient in the competencies listed above:

Sales Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.

Sales Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Sales Specialist III would have an Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Sales Specialist IV would have an Associate's Degree and 5-7 years of experience in health care administration or equivalent combination of education and work experience.

Required Licenses

Producer Disability License for Oregon and Washington required within 45 days of date of hire. Producer Health Insurance License for Oregon and Washington required within 45 days of date of hire. Prior to receiving a license, staff are not allowed to engage in independent decision making support of solicitation or selling activities.

Work Environment

• Work primarily performed in a remote work environment with the option to work in office
• May be required to work overtime and/or work outside of normal work hours
• Travel may be required, locally or out of state

This position includes 401(k), healthcare, paid time off, paid holidays, and more. For more information, please visit www.cambiahealth.com/careers/total-rewards.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.