Sales Support Specialist

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have  As a Sales Support Specialist at Sonar, you will play a crucial role in the sales cycle. You will be responsible for ensuring smooth operations and managing all administrative tasks, enabling the sales team to focus on closing deals. Through your close collaboration with the sales team and other teams across the organization, such as Billing Ops, Finance and Legal, you will boost team efficiency, protect business interests, and play a direct role in achieving sales targets and contributing to overall business growth.You will be joining our rapidly growing Singapore office as the first Sales Support Specialist, collaborating closely with the team based in Geneva, Switzerland.

In this role, you can expect to

• Build and review quotes, ensuring compliance with policy-approved terms.
• Advise the sales team on overcoming objections and adjusting proposals as needed.
• Assist in creating trial licenses for customers and internal teams.
• Address all customer-related administrative requirements, working closely with teams across the organization.
• Manage customer portals, ensuring information is accurate and up-to-date.
• Coordinate the contract signature process for customers and partners.
• Conduct order review and entryAddress any order discrepancies with Sales and our Customers
• Engage with prospects and customers to resolve any administrative issues.
• Ensure the accuracy of opportunity data in Salesforce.
• Maintain accurate records in the Salesforce and update customer information as needed.
• Provide timely responses to internal and external customers, adhering to established SLAs.
• Contribute to ongoing process improvements

The skills you will demonstrate

• 5+ years of experience in a similar role within an international environment
• Proven experience within the SaaS industry Detail-oriented with a proactive approach to problem-solving
• Ability to work collaboratively in a fast-paced environment.
• Strong organizational and multitasking skills
• Excellent communication skillsFluent English, Japanese speaker is a plus
• Knowledge of Salesforce.com or a similar CRM

Words from the Team

Our mission is to deliver exceptional support to the Sales team, serving as trusted advisors and business safeguards throughout the Lead-to-Order cycle to ensure the success of the business.We operate as a cohesive team, sharing objectives and workload evenly. This collaborative approach exposes us to a wide variety of customer requests, allowing us to encounter diverse situations daily, learn from them, and continuously improve our processes.Ready to join the team? Apply and we will soon get in touch with you.SonarSource Sales Administration team.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.