Sales Trainer, Customer Success
Job Description
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact.
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact.
- You will be challenged to set and protect your own boundaries.
- You will create processes and products that have never existed before.
- You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be..
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as we become the highest performing and mentally healthiest workplace in the world.
And…
- You get to be surrounded by some of the brightest minds in the field.
- You get to learn and grow at an extremely accelerated pace.
- You will experience transparency, integrity, and humility from leadership.
- You will be empowered to constantly challenge the status quo.
- You get to create an environment that invites experimentation and innovation.
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly.
- You get to be part of a winning team that opens doors in the future.
- You will be incredibly rewarded by your growth.
- You will become more resourceful and resilient.
Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values
We are looking for a Sales Trainer to support Customer Success here at Spring Health! The Revenue Training team uses data to enforce decision making and ensure that our Revenue teams are set up for success throughout the entire learning journey, from onboarding, to continuing education, to development for future roles or leadership opportunities. This person will partner with different orgs in the business, including Commercial/Enterprise Sales, Business Development, Product Marketing, Product, Clinical Partnerships, and Customer Success to understand and build a curriculum around how we can best position our solution in the market.
What you’ll be doing:
- Acting as point of contact between assigned segment stakeholders and the Rev Enablement team
- Design training materials and resources for segment onboarding and continuing education programs (via Slides, Canva, Articulate 360, etc)
- Facilitate training and eLearning for the Revenue Organization, in live & remote training sessions of 5 to 100 people
- Project manage ad-hoc training requests & develop learning solutions on topics such as product launches, clinical knowledge, sales acumen, etc
- Assist with content management for sales resources via Guru, Confluence, and LoopIO, SFDC, Gong
- Lead call reviews, workshops, role plays, and other live skill building seminars for members of the Revenue Team
What we expect from you:
- Adult Learning Design Experience: Proficient in the concepts & theories that drive effective adult learning. These include: A preference for self-directed learning; An ability to draw on life experience to assist with learning; A willingness to learn when transitioning into new roles; A focus on immediately applying new knowledge to real-life situations and problems
- Content Design Experience: Able to build engaging and compelling training resources and presentations. Can clearly convey complex information and data in a clean, easy to comprehend format. Visual design emphasizes ease of use and enables learning. Proficient in Google Suite, particularly Slides, Sheets, & Forms, as well as Canva. Experience developing eLearning (ex: Articulate 360) is a plus.
- Delivery / Facilitation Experience: The ability to lead live training sessions as well as develop release plans for resources & eLearnings. Strong public speaking skills- able to convey complex concepts verbally, and engage an audience, both live and via distance learning.
- Subject Matter Expertise: A working knowledge of the core subject matter the T&D team teaches and develops content for: Sales Acumen, Soft Skills, Healthcare / EAPs, Product / Tech.. Experience with Leadership Development is a plus.
- Service Mindset: A belief that our success as a training & development team is directly tied to the success of the larger sales organization. Partners effectively with Sales and other cross-functional teams (Product, Marketing, L&D, etc) to deliver solutions and add measurable value to our sales outcomes.
- Relationship / Stakeholder Management Experience: The capacity to develop strong relationships with leaders across the Revenue organization, understand their desired outcomes and needs, and process them into learning solutions that drive measurable value and foster our stakeholders’ trust in the T&D team. Able to not just serve the Revenue Org, but to earn a “seat at the table” and serve as a resource and advisor to leadership.
- Project / Program Management Experience: This competency is two-fold: Project Management is the ability to turn desired outcomes into a tangible learning solution, complete with clear deliverables, action steps, item ownership, and timeline management. Program Management comprises these factors, but applies them to ongoing learning needs (onboarding, continuing education), where larger curriculum development is present.
- Adaptability / Agility: As a new team within the Revenue Organization, the scope of what we own and the procedures we follow are still being defined. No two days will look the same, and all members of the team will be responsible for varying levels of project management, content design, live facilitation, and resource management. This competency captures the ability to stay open-minded, and prioritize initiatives, while contributing to the development of enduring operating procedures that keep the team efficient.
- 1-2 years of quota carrying Customer Success experience in tech, preferably with Enterprise & Commercial clients (experience with startups or in healthcare / benefits / EAP a plus)
- 1 year of Enablement experience (training, resource management, content design) OR experience developing training materials, facilitating, project management with multiple stakeholders
- Proficient with content design programs & tools (Google Suite, Canva, Articulate 360)
Experience with Sales Enablement tools and systems to include Guru, Gong, Looker, LMS, SFDC, etc.
The target salary range for this position is $86,000 - $102,800, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
- Generous medical, dental, vision coverage available day 1 + access to One Medical.
- 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
- Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
- 4-4.5 months of fully paid parental leave.
- $500 per year Wellness Reimbursement.
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
- Employer sponsored 401(k) match of up to 2% after 90 days of employment.
- Flexible work arrangements:
- 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
- Calm Fridays: no meetings, no distractions, just time for you to get work done.
- $200 per year donation matching to support your favorite causes.
- Our team members have created five employee resource groups thus far and looking to add on more
Our Values
Members always come first
We serve multiple stakeholders, including providers, customers, and members. Most of the time, stakeholder priorities will be in alignment. Occasionally, we encounter difficult situations where there may need to be a tradeoff. In these situations, we prioritize members–they are the reason we exist and their wellbeing is our highest priority.
Move fast to change lives
We move quickly and intentionally to minimize suffering and do right by members. We make decisions courageously and swiftly, especially when those decisions are easily reversible. Knowing that work often fills the time allotted, we hold ourselves accountable to ambitious yet realistic timelines. We use the 80/20 rule and don't let perfect be the enemy of the good.
Science will win
Spring Health embraces science at every stage of our mission, from our beginnings with proprietary research published in a world-renowned, peer-reviewed journal to our recently published
clinical and financial ROI studies. And yet science, for us, extends beyond clinical papers–it means relying on data, evidence, and validation as much as possible, versus making assumptions. Science, for us, means truly understanding the status quo so that we can meaningfully disrupt it.
Candor with care
We believe in the power of candor to promote clarity and reduce friction, confusion, and stress. We do not refrain from speaking truth–including speaking truth to power–and we aim to do so with care and positive intent. We speak up when we don't understand or agree with each other, and deliver feedback with empathy, kindness, and genuine concern for others. Even when honesty may feel uncomfortable, we are direct and transparent–but always with care.
Embrace diverse teams and perspectives
Diversity makes us stronger. Whether its differences in background, perspective, ethnicity, race, gender, sexuality, age, or religion, we go beyond just having diverse talent—we work intentionally to support and amplify diverse voices around a table.
Take ownership
At Spring Health, we know that in order to fulfill our mission of eliminating every barrier to mental health, we must start by eliminating any barriers we encounter in our day-to-day work. When things don't go as planned, or when unexpected challenges come our way, we don't stop — we keep going. We are relentlessly resourceful, proactive, and creative, and we go beyond the call of duty. We are true owners.
Date Posted
11/18/2022
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