Salesforce Administrator

Job Title: Salesforce Administrator Location: India Workplace Type: Remote

Job Summary

The future is bright for the Porch Group and we’d love for you to be a part of it as our Salesforce Administrator.

As a Mid-level Salesforce Administrator or Salesforce Administrator 2 you’ll play a vital role at Porch. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform gathering requirements and feedback designing scalable best practice solutions and managing the product road map. Our Salesforce user experience is of great importance to us therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets training and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance as well as communicating prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels with the ability to translate technical information into layman’s terms clearly explaining design options and their potential impact.

What You Will Do As A Salesforce Administrator

• Manage user and license setup/deactivation permissions roles and sharing rules.

• Implement Salesforce configuration changes (e.g. workflows Process Builder Flow fields reports etc.).

• Manage sandbox environments and perform proactive system maintenance (e.g. Security Reviews Release Updates).

• Gather requirements to design scalable user-friendly Salesforce solutions.

• Maintain and update tickets within the Agile framework using JIRA.

• Enhance data management and improve Salesforce data quality through automation.

• Monitor and drive user adoption provide ongoing training and manage user support tickets.

• Communicate platform updates to users and stakeholders.

• Create and maintain technical documentation.

• Collaborate with integrated applications (e.g. Calendly Tableau marketing automation tools).

What You Will Bring As A Salesforce Administrator

• Bachelor’s degree or four years of equivalent work experience.

• 4+ years of experience as a System Administrator with at least 3 years of Salesforce Administration hand-on experience with Sales Cloud.

• Strong knowledge of Salesforce products and features; certified Salesforce Administrator with Trailhead Badges.

• Ability to translate requirements into technical solutions and manage change.

• Excellent communication relationship-building and training skills.

• Experience in governance technical documentation and end-user support.

• Proactive and responsive approach to platform enhancements.

• Additional Salesforce certifications (e.g. Advanced Amin Platform App Builder) are a plus.

• Proven experience working with US based business teams.

• Excellent written and communication skills both English and Hindi.

• Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.

The application window for this position is anticipated to close in 2 weeks (10 business days) from {JOB POSTING DATE}. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Our benefits package will provide you with comprehensive coverage for your health life and financial well-being.

• Our benefits include medical insurance accident insurance and retiral benefits.

• Our wellness programs include 12 company-paid holidays 2 flexible holidays privilege/earned leave casual/sick leave paid maternity and paternity Leaves and weekly wellness events.

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