Salesforce Administrator

ABOUT THE ROLE: 

The Salesforce Administrator, under the direction of the Salesforce Manager, is responsible for providing Tier 2 level support for Salesforce to A-LIGN’s internal user community. In this role, you will be responsible for providing support to the Salesforce Manager during active projects as well as handling escalation of user issues. 

REPORTS TO: Salesforce Manager

PAY CLASSIFICATION: Full-Time, Exempt

RESPONSIBILITIES: 

• Provide Tier 2 Support for end user Salesforce requests 
• Create reports and dashboards 
• Create alerts and systematic notifications 
• Create technical documentation under the guidance of the Salesforce Manager 
• Provide QA support for projects lead by the Salesforce Manager 
• Create custom objects and fields to support active projects 
• Create flows and automation within the system to innovate current business processes 

MINIMUM QUALIFICATIONS:

EDUCATION

• 4-year degree in technology or business-related field 

EXPERIENCE 

• 3+ years of managing a Salesforce instance with elevated privileges  
• Salesforce Certified Admin – preferred but not required 

SKILLS

• Communicate effectively to all levels of the organization  
• Automate business processes within Salesforce via flows 
• Document processes via Visio and Word
• Manage multiple projects at once
• Ability to analyze and understand third-party data structure
• Analyze process for improvements 
• Ability to troubleshoot issues with system error codes and provide root cause analysis
• Learn and adapt with changing technologies and keep up to date with Salesforce releases
• Ability to troubleshoot issues with system error codes and provide root cause analysis

BENEFITS

• Employer Paid Health, Vision, Dental
• 401 (K) Plan with Employer Matching
• Competitive Bonus Structure
• Employer Paid Life Insurance and Disability Insurance
• Generous Paid Time Off Plan
• Technology Allowance
• Vacation Bonus
• Paid Office Closure December 24-January 1
• Paid Holidays Schedule
• Certification Reimbursement
• Flu Shot Reimbursement

ABOUT A-LIGN

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.

COME WORK FOR A-LIGN!

Apply online today at A-LIGN.com!

A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!