Salesforce Administrator

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How you'll add value:

• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules etc. 
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. 
• Sandbox environment management. 
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on user experience. 
• Identify unused or underutilized platform features. 
• Collaborate on R365’s Salesforce platform roadmap by working with the Salesforce team and stakeholders to define priorities. 
• Own the communication of any platform changes to end users and stakeholders. 
• Data management to improve R365’s Salesforce data quality, implementing rules and automation as needed. 
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. 
• User support tickets through Salesforce Cases and Slack/Jira. 
• Monitor and improve user adoption. 
• New user and ongoing user training. 
• Technical documentation. 
• Working with integrated applications including Intacct, Clari, Salesloft, LeanData, ZoomInfo, Spiff, Marketo, Bizible, Gainsight, Pendo, Freshdesk etc. 
• Other duties as assigned. 

What you'll need to be successful in this role:

• Valid Salesforce Certifications in the following: Administrator, Business Analyst. 
• 2+ years of Administrator experience on Salesforce & Force platforms. 
• Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment. 
• Designing scalable, best practice solutions. 
• Excellent relationship-building skills. 
• Translating requirements into technical solutions. 
• Experience in change management and governance. 
• Training end users and key stakeholders. 
• Proven ability in producing technical documentation. 
• Available and responsive to questions. 
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. 
• Experience working with Agile teams and use of tools such as Jira, monday.com, etc. 
• Experience working in a SaaS environment preferred. 
• Experience working with Apex Code and custom Apex Classes preferred. 
• Experience with managed packages and AppExchange preferred. 
• Experience with CPQ preferred. 
• Pacific Time Zone working hours preferred. 

R365 Team Member Benefits & Compensation

• This position has a salary range of $100K-$110K per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives


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