Salesforce Administrator

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Salesforce Administrator is responsible for providing day-to-day configuration, support, maintenance and improvement of our Salesforce.com platform. The administrator solves critical business problems in a fast-paced environment.

Primary Duties and Responsibilities

• Manage user accounts, profiles, permissions, page layouts, dashboards and reports, etc.
• Maintain proper documentation of processes, policies, application configurations and continual modifications and help related materials
• Analyze business requirements, procedures and problems; provide solutions
• Critically evaluate information gathered from multiple sources, reconcile conflicts and resolve user requests
• Manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows, etc.
• Identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Ensure timely resolution of support requests
• Participate in and serve as a resource for any Salesforce related projects
• Partner with management to select and implement new Salesforce related technology solutions, including training and support
• Implement and ensure compliance with industry rules and standards

Critical Competencies

• Innovate Thinking – Consistently demonstrates a passion for innovate thinking and idea generation, successfully obtains buy-in from relevant stakeholders, able to navigate the creative process, can project how potential ideas may play out in the marketplace
• Manages Ambiguity & Change – Makes decisions with available information that align with strategy, embraces and manages change, challenges the status quo and champions new initiatives, comfortably handles risk and uncertainty
• Ownership & Execution – Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, seizes more opportunities than others
• Collaboration & Team Building – Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team

The Individual

• Ability to manage multiple projects and tasks concurrently
• Proven ability to design and implement new processes and facilitate user adoption
• Excellent verbal and written communication; attention to detail

Qualifications

• Bachelor’s Degree or equitable experience in lieu of a degree will be considered
• 2-3 years of experience as a Salesforce Administrator
• Knowledge of Salesforce.com ( Marketing Cloud, Sales Cloud, Service Cloud) in a B2B business
• Working knowledge of SQL, Apex classes and triggers, visualforce, api

Accurate recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

 Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

 About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.