Salesforce Business Systems Analyst

For over 70 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Location

Dallas, TX

Workplace Policy

Hybrid (employees work on-site and off-site)

General Summary

This position will be on the Sales Experience CRM team is responsible for providing support to users of Salesforce Sales Cloud, Partner Community, Customer Community, and CPQ. Align digital marketing and sales process support to Users in North America, and system data integrity and maintenance.

Essential Job Responsibilities

• Drives successful CRM process improvement. Develops and executes Lead Management and Digital Platform training programs and defines Sales efficiencies and improved support to the MENA customer.
• Develops and executes Lead Management training programs.
• Facilitates Lead and Web Inquiry process and support.
• Monitors Global SFDC system development and executes regression and UAT for specific parts of the system.
• Data management of Digital Marketing activities and support with Digital Marketing Reporting.
• Ability to critically evaluate data, resolve conflicts and make day-to-day decisions to preserve data integrity.
• Promotes trust and gains the confidence of internal clients.
• Provides prompt and reliable advice and follow-up.
• Effective internal communication and problem solving (e.g., escalation management, positive customer feedback, etc.).
• Meets project management targets.
• Maintains a library of resources for reference and support of business processes.
• Supports and expands CRM use of Mfg Rep organization. Promotes business process functions and provides strong and meaningful sales reporting.
• Aligns and prioritizes decisions and initiatives with corporate strategies.
• Transform high-level information into details and interpret into a strategic framework.
• Proactively reports results of progress with the manager.
• Works in a collaborative manner.
• Gathers requirements for system improvements, communicates, and advocates for the business users to improve efficiency.
• Skillfully performs quality reviews and takes appropriate actions in a timely manner.
• Successfully troubleshoots and overcomes barriers and obstacles.
• Effectively manages changing priorities and appropriately shifts resources in a timely manner.

Miscellaneous Job Responsibilities

• Continuing Education of the Salesforce.com platform.
• Provides reports of activities and outputs to key stakeholders.
• Occasional domestic travel.
• Perform other job-related responsibilities and duties as may be assigned from time to time.

Competencies

Critical Thinking & Decision Making

Customer Orientation

Functional/Technical Knowledge

Promotes Innovation & Change

Results Orientation

Teamwork

Required Qualifications

• Bachelor's Degree.
• Certified Salesforce Admin.
• 2+ years of Sales Operations, Digital Marketing, or Information Technology (IT) experience with demonstrated success.
• Ability to demonstrate expertise with MS Office, MS Excel, and MS Project or Wrike.
• Strong organizational skills, ability to prioritize, and meet tight deadlines.
• Self-starter with the ability to work independently.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Enthusiastic attitude and ability to work effectively as a member of a diverse team.
• Well-developed presentation skills.

Preferred Qualifications

• Bachelor's Degree in Business.
• Proficiency with Digital Marketing systems like Marketo or Salesforce Pardot.
• Electronics Industry Experience.

Travel

Minimal travel

Imagine the possibilities as a member of Murata'sinnovative global team.

Be an innovator - Join Murata!
Murata offers competitive compensation andcomprehensive benefits.
Equal Opportunity/Affirmative Action Employer -M/F/Disabilities/Veteran s