Salesforce Technical Architect

What we are about

Synaptic Advisors is a Salesforce implementation partner focused on transforming customer operations. Our team, tools, methods, and offerings are all built and proven to ensure we deliver on our promises and rise to meet our customers' expectations. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As both a SI and ISV Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to interesting and diverse projects.

Since 2008, we’ve helped businesses solve critical operational challenges and accelerate growth across a variety of complex verticals, including Health & Life Science, Oil & Gas/Energy, Consumer Goods & Retail and Manufacturing. Our mission is to help our customers get the most out of their Salesforce investment with world-class professional services and applications. Join us!

What you will do

The Technical Architect is the Salesforce subject matter expert, focused on designing and ensuring delivery of complex Salesforce solutions for and with our clients. You are a self-driven individual with a “get it done” attitude and a passion to solve complex business and technology problems.

The Technical Architect will lead technical requirements sessions, making technology easily understandable for end users, act as a liaison between clients and our development teams, and showcase the potential power and value of our products in a very customer-centric, supportive, and comprehensive fashion. You will be involved in all phases of the solution development life cycle, working closely with our internal delivery team to assist with the design, development and launch of new solutions, enhancements, and improvements.

Project Delivery Responsibilities:

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Manage to client expectations
• Maintain a target billable utilization aligned to the project(s)
• Coach and mentor junior technical and functional team members
• Assist with the candidate interview process
• Assist with aligning team resources to scheduled projects

Qualifications: 

• 8+ years CRM experience, the majority specifically with Salesforce
• 4+ years working within the Salesforce ecosystem as a Technical Architect
• Expert level understanding of the Salesforce product suite, including Sales, Service, Marketing, and Experience Clouds
• Strong knowledge and experience of Salesforce development and configuration.

Specific qualifications:

• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Expert in CICD and DevOps using industry standard tools including SFDX
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Extensive Apex VF Controllers and Apex Triggers development experience
• Extensive Visualforce, JavaScript, HTML design and development experience; jQuery, AngularJS development experience a plus
• Strong background in design/development of large web-based or client server systems, or complete software product lifecycle exposure
• Strong knowledge of object-oriented analysis and design and database design
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Bachelor’s degree or equivalent experience
• Experience with system integrations, preferably involving Salesforce and MuleSoft
• Experience talking and presenting to clients. Strong verbal and non-verbal communication skills required
• Experience leading a team of developers, doing code reviews, and estimating development efforts

Location

We have a ‘work where you want when you want’ philosophy here at Synaptic. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! If you are crushing your goals and helping us drive the business forward, you do you.

We have

• An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
• A calling to innovate and improve every day
• A competitive benefits and compensation package
• Room for rapid growth and an emphasis on talent development
• A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
• A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
• Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 8 Holidays, and flexible work schedule

Synaptic Advisors is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.